Job#: 3032635
Job Description:
Service Desk Support - Sr
Physical attendance onsite 5 days per week (Monday through Friday 9-5, chance of after hours for network change) in Manhattan & Bronx required* (Multiple cafe/branch locations)
Must have reliable transportation to move between branches
no rate flexibility
chance to extend
conversion eligibility not required
Responsibilities:
Technical Support...
Respond to and resolve user-reported technical issues via various communication channels, including phone, email or in-person.
Troubleshoot hardware and software problems on desktops, laptops, mobile devices and other IT equipment.
Install, configure and maintain operating systems, software applications and peripheral devices.
User Assistance...
Provide guidance on how to use software applications, troubleshoot common user errors and offer training and self service tips when possible.
Ensure a positive customer service experience by addressing user concern and inquiries promptly and professionally.
Documentation and Knowledge Sharing...
Create and maintain documentation for IT procedures, troubleshooting guides and knowledge base articles.
Share knowledge with colleagues and end-users to empower them to resolve common IT issues independently.
Continues Learning...
Stay updated with emerging technologies and industry trends to enhance technical skills and provide innovative solutions
Qualifications and Skills:
High School Diploma, GED or equivalent certification
Relevant Certifications, such as CompTIA A+, CompTIA Network+ or Google IT Support Professional Certificate can be advantageous
Strong problem-solving skills
Excellent communication and interpersonal skills
Patience and ability to convey technical information to non technical users
Understanding of cabling (testing, running, repairing)
Flexibility to perform after-hours project work
Familiarity with a variety of Operating Systems (e.g., Windows 10, Windows 11, MacOS)
Knowledge of hardware components and basic networking concepts
Ability to work independently and as part of a team
Preferred Qualifications:
Bachelor's Degree
5+ years of experience as an IT Professional (tech support)
2+ years of experience using Google Suite
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: apexsan
- Position Id: BHJOB2374_3032635
- Posted 1 hour ago
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