CRM Business Analyst

Hybrid in Lansing, MI, US • Posted 7 hours ago • Updated 7 hours ago
Contract Independent
Contract W2
12 Months
No Travel Required
Hybrid
$50 - $55/hr
Fitment

Dice Job Match Score™

🫥 Flibbertigibetting...

Job Details

Skills

  • Business Intelligence
  • Customer Relationship Management (CRM)
  • Quality Assurance
  • Testing
  • salesforce
  • Business Process
  • Reporting
  • Microsoft Azure

Summary

PROLIM Global Corporation is hiring a CRM Business Analyst for a leading global technology client.

Job Title: CRM Business Analyst
Location: Hybrid - Lansing, MI.

This role functions as a behavioral health CRM analyst supporting the development, implementation, monitoring, and continuous improvement of strategic initiatives. The analyst will coordinate with project teams, business owners, leadership, IT, and contractors to operationalize business processes into the CRM platform. Responsibilities include business process mapping, translating business needs into development requirements, creating program guidance and training materials, and monitoring program/account data.

Key Duties & Responsibilities:

  • Business Needs Analysis — Review, evaluate, and prioritize user and system requirements.

  • Request Management — Triage tickets, assign priority/severity, and maintain CRM inbox communications.

  • Communication — Draft and send updates on upgrades, timelines, and system changes.

  • Solution Design — Formulate systems aligned with business strategies; prepare solution options, risk identification, and financial analyses.

  • Documentation — Write functional/technical specifications, program guidance, and knowledge transfer materials.

  • Reporting & Data — Support BI/data warehouse enhancements and enduser reporting tools.

  • Collaboration — Partner with IT, procurement, and planning teams; assist QA/testing as needed.

Required Skills:

  • 5+ years as a Business Analyst

  • Experience with Salesforcebased applications

  • QA/Testing background

Desired Skills:

  • Government project experience (local/state/federal)

  • Familiarity with Azure DevOps, FedRAMP, HIPAA

  • Knowledge of Contact Center Suites (e.g., Nice CXone)

  • Business process reengineering expertise

  • Strong data management, project management, and process improvement skills

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10378866
  • Position Id: 9014758
  • Posted 7 hours ago
Contact the job poster
VT

Vishal Tigalannavar

Recruiter @ PROLIM Global Corporation
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Lansing, Michigan

Today

Easy Apply

Contract, Third Party

$DOE

Hybrid in Lansing, Michigan

Today

Easy Apply

Third Party, Contract

Depends on Experience

Hybrid in Lansing, Michigan

Today

Easy Apply

Contract, Third Party

$55 - $60

Hybrid in Lansing, Michigan

Today

Easy Apply

Contract, Third Party

$65 - $70

Search all similar jobs