Desktop Technician - Need locals in Pennsylvania, Florida and New York

Job Title

Job Title: Band 2 – Desktop Technician - Need locals in Pennsylvania, Florida and New York.

Location: Need locals in Pennsylvania, Florida and New York.

Job Description

• Provide day-to-day local and remote desktop support.

• Handle inbound calls, troubleshoot hardware/software/application issues, and document resolutions in ticketing systems.

• Deliver Break/Fix support, fault diagnosis, and resolution across core operating systems and approved applications.

• Ensure operational consistency across shifts and escalate issues when needed.

• Mentor Band 1 technicians and assist Band 3 engineers in ticket resolution.

Responsibilities & Functions

• First/second-level contact and problem resolution for customer issues.

• Collaborate with third-party vendors for complex AV issues.

• Communicate timely updates on issue status and resolution.

• Maintain ticket updates for all incidents.

• Install, upgrade, support, and troubleshoot Windows XP, 7, 8.1, 10, MS Office 2010, Cisco Jabber, and other authorized applications.

• Provide basic support for Mac OS users.

• Install, upgrade, support, and troubleshoot printers and computer hardware.

• Perform preventative maintenance and remedial repairs on desktops, laptops, and printers.

• Use diagnostic tools for network connectivity and workstation troubleshooting.

• Broad IT exposure: networks, servers, audio/visual, smart devices, telecoms.

• Work in project-based environments requiring flexibility and teamwork.

Minimum Qualifications & Skills

• Bachelor’s degree in Computer Science or related field (or equivalent).

• Certifications: CompTIA A+, Microsoft Certified Professional (MCP) or higher.

• Minimum 18 months IT experience.

• Strong knowledge of Windows 7–10, Active Directory, GPOs, MS Office 365, PC hardware installation/troubleshooting, enterprise antivirus, and helpdesk ticketing systems.

• Mobile device management (iOS/Android), enterprise encryption, and Windows PC/laptop management via Active Directory.

• Analytical, troubleshooting, and problem-solving skills.

• Ability to multi-task, prioritize, and meet SLAs.

• Excellent communication, customer service, and relationship-building skills.

• Adaptable and flexible in fast-changing environments.

• Willingness to work off-hours/weekends for projects or emergencies.

Kalyan Kumar
Senior US IT Recruiter
Techadox
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