GENAI CCAS Application Developer

Job Title: GENAI CCAS Application Developer

Location: Remote (Quarterly Travel to Gaithersburg, MD)

Duration: 6+ Months Contract to full-time Hire

s with Active public trust clearance are encouraged to apply for this position.

Basic Qualifications

• Bachelor s degree in Computer Science, Engineering, or related field and 2 4 years of relevant experience; or a Master s with
• 2+ years of software development with Python, including building and troubleshooting AWS Lambda functions.
• Hands-on experience with Amazon Connect setup and configuration, including contact flows, routing profiles, queues, and channel integration (voice, chat).
• Experience integrating Lex V2 bots with Amazon Connect flows.
• Familiarity with conversational AI design, including slot elicitation, error recovery, and safe fallback patterns.
• Infrastructure as Code experience (CloudFormation) and Git-based CI/CD workflows.
• Foundational security knowledge: least privilege IAM, encryption at rest (KMS), and secure logging/monitoring.
• Strong written and verbal communication; able to document designs and explain technical choices to teammates

Preferred Qualifications

• Practical exposure to full Amazon Connect deployments, including telephony setup, contact attributes, and queue performance optimization.
• Experience enabling and tuning Contact Lens for compliance, sentiment analysis, and post-contact QA scoring.
• Experience with Amazon Q in Connect for agent assist workflows and knowledge retrieval.
• Experience with Amazon Bedrock (LLM and embeddings) and guardrails; calling LLM APIs and prompt engineering.
• Knowledge of Retrieval Augmented Generation (RAG) and vector search; AWS OpenSearch Service configuration (VPC only, KMS) and k-NN/HNSW indices.
• Familiarity with KMS key policies, grants, and cross-account access; S3 data protection (BPA, lifecycle, access points).
• Experience with AWS WAF, CloudFront, and edge security patterns.
• Observability and analytics skills: CloudWatch dashboards/alarms, X-Ray, Athena/Glue.
• Understanding of privacy/compliance considerations (PII redaction, data retention), and familiarity with FISMA and FedRAMP concepts as applied to contact centers.
• Certifications (any of): AWS Developer Associate, AWS Solutions Architect Associate/Professional, AWS AI Specialty, AWS DevOps Engineer, CISSP/CCSP.