Sr Application Support Specialist - Data Platforms /DBA

Job Title: Sr Application Support Specialist - Data Platforms/DBA

Location: Chicago, IL - Onsite (only local candidates)

Duration: 12 Months contract+

Job Description: To provide for the deployment, maintenance, and support of bank data platforms and supporting applications. Installation, maintenance and troubleshooting of applications per user specifications. Interface with non-technical personnel in order to gather user requirements from business units. Responsible for collaborating with different areas of IT and handling escalated application support issues.

Key Responsibilities

• Provide Tier II and Tier III production support for enterprise data platforms, including SQL Server–based EDW, Databricks, Fivetran, Tableau, and Alteryx.
• Monitor data production environments and triage, troubleshoot, and resolve incidents to meet SLAs and minimize business impact.
• Execute and coordinate production deployments for Data and AI Engineering, including code and configuration promotions, following established change management and CAB processes.
• Perform root cause analysis (RCA) for incidents and partner with data engineers to drive permanent remediation.
• Support and repair data ingestion and processing pipelines, including job restarts, re runs, and connector remediation.
• Troubleshoot data availability, data quality, and performance issues impacting reporting and analytics.
• Own incident communications, including stakeholder updates, outage notifications, and post incident summaries.
• Maintain and improve runbooks, SOPs, and operational documentation for common production scenarios.
• Identify incident trends and recommend monitoring, alerting, and operational improvements.
• Collaborate with data engineers, BI teams, DBAs, and business partners to ensure platform stability and reliability.