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Help Desk Specialist - 305508

Patterson, OH, US • Posted 2 days ago • Updated 3 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

Help Desk
Adobe AIR
Research
Information Management
Information Systems
Technical Support
Computer Hardware
Backup Administration
Recovery
Laptop
Network
Reliability Engineering
Data Integrity
Security Clearance
Security+
DoD
System Administration
Communication
Customer Service
Information Technology
PPO
Insurance
Professional Development
ATL

Summary

Overview

Delaware Nation Industries is seeking an AFRL Systems Administrator to support a large Air Force Research Laboratory (AFRL) directorate at Wright-Patterson Air Force Base, Ohio. AFRL leads and executes U.S. Air Force programs spanning basic research, exploratory development, and advanced development.

In this role, the Systems Administrator will help maintain a reliable and secure information management environment that supports the timely deployment, operation, and sustainment of information systems critical to the AFRL mission. The ideal candidate will bring strong technical troubleshooting skills, a customer-focused mindset, and experience supporting enterprise IT environments.
Key Responsibilities

Install software releases, system upgrades, and security patches while resolving software-related issues.
Provide end-user support by responding to phone calls, emails, and walk-in technical requests.
Troubleshoot and resolve desktop, laptop, and other computer hardware issues.
Perform system backups and recovery procedures to support operational continuity.
Image desktop and laptop computers using the latest NIPRNet SDC image.
Image desktop and laptop computers on the DREN network.
Support occasional imaging of stand-alone systems.
Maintain data files and monitor system configurations to ensure system reliability and data integrity.
Deliver high-quality customer service and communicate effectively with technical and non-technical users.

Requirements

Active Secret security clearance.
CompTIA Security+ certification or equivalent DoD 8570-compliant certification.
3+ years of experience in information technology, systems administration, or a closely related field.
Strong interpersonal, communication, and customer service skills.

Preferred:

Bachelor's degree in Information Technology or a related field.

Benefits

Benefits Include:

Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
Matching 401K
Short- and Long-Term Disability
Pet Insurance
Professional Development/Education Reimbursement
Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91088518
Position Id: e77a8bef3b06aaeb21718fed4586110c
Posted 2 days ago

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