Description
We are looking for a skilled Incident Manager to support a Tier 2 Network Operations Center in Annapolis, Maryland. This Long-term Contract position focuses on monitoring network and communications environments, coordinating incident response, and restoring service for customers with urgency and accuracy. The role is well suited for someone who can troubleshoot technical issues, document incidents thoroughly, and work effectively in a 24/7 operations setting that includes weekend and holiday coverage.
Responsibilities:
Oversee network monitoring tools to detect service disruptions and coordinate with telecom carriers and internal teams to accelerate recovery efforts.
Maintain precise and timely incident records, ensuring all updates, actions, and status changes are accurately captured in the tracking system.
Investigate system, network, and communications issues of limited to moderate complexity and resolve them or escalate when additional support is needed.
Apply technical understanding of IP networks, messaging platforms, and air-to-ground communication systems to support high-availability operations.
Partner with senior team members to address more involved service interruptions and independently lead resolution activities for less complex incidents.
Evaluate system performance, troubleshoot faults across routers, firewalls, circuits, and related infrastructure, and escalate critical issues when necessary.
Support deployment, configuration, and maintenance activities while identifying opportunities to improve operational efficiency through tools or process enhancements.
Assist in network solution design discussions and provide customers and business units with clear guidance to help resolve technical concerns.
Participate in a 24x7x365 operations environment, including scheduled weekend and holiday shifts, to help maintain continuous service availability.
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Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 04838-0013456348
- Posted 2 hours ago
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