NOC Operator

Job#: 3016164

Job Description:

Network Operations (NOC) Analyst/ Operator

Length: 6 month contract

Job Number: 3016164

Shift: Rotating Shift swapping every quarter

• Friday-Tuesday 2pm-10:30pm days off Wednesday and Thursdays
• Friday-Tuesday 6am-2:30pm days off Wednesday and Thursdays

Location: Onsite in San Antonio, TX

Compensation: $24-26/hr paid weekly with optional benefits

Experience: Intermediate experience level with 3-5 years of experience in NOC (preferable) or enterprise Service Desk

*If interested and qualified, please contact the Professional Recruiter, Valentina, at with a blurb of your experience, this job number and your resume.

Project Description

Responsible for providing twenty-four hours per day and seven days per week 1st Level support for Windows, UNIX, and or Network systems, IT, Mechanical and Electrical environmental system monitoring, job scheduling, dispatch, and operating support duties for the Client's Technology Operations Center. Perform monitoring of all network circuits, servers, telecommunications, Data Center equipment and environment for maximum computing availability for core business units. Provide communications with all Valero employees ensuring service is resolved in a timely manner increasing customer service. Provide training and direction to other staff members on more technical issues. Serve as the single point of contact for all I/S supported products and services. Act as liaison between management and analyst when an outage is encountered. Analyze problem tracking data to determine cause of problems, trends, and provide recommendations to reduce problem calls.

Job Responsibilities

• Specific primary tasks in 1st level support for the majority of IT systems that consist of Windows, UNIX, VMware, and Networking equipment as well as proactive monitoring of the operational status of all network servers, data connections, data processing, storage devices, and the computing environment of the Data Center include:Facilitate problem determination and resolution
• Provide first level incident resolution to avoid third level calls
• Provide third level technicians with clear, concise, well-documented problem tickets
• Create and track vendor service calls
• Contact assigned technical support staff team members in the event of an outage to include outside vendors such as Verizon or AT&T
• Run reports, manage job architecture, and provide functionality and feature recommendations for production jobs
• Schedule, release, and run production jobs to include output management (tapes, reports, optical, etc.)
• Create templates and message filters, add, modify, and delete objects in monitoring tools
• Ensure critical data backups are taken and all jobs successfully run
• Follow-up on all noted problems to ensure ownership and timely resolutions are being provided
• Work with technical analysts on helping resolve problems over the phone eliminating the need for onsite visit by analyst
• Other tasks as required allowing information integrity, reliability and availability. Other duties may be assigned

Details

• Customer facing position in a call center (NOC) environment
• Individual must be able to work within a team environment and get along well with others
• Hours: Fri-Tues 6 AM-2:30 PM (30 minute lunch)
• On site position.
• Experience
  • Intermediate experience level with 3-5 years of experience in NOC, Helpdesk, Server or Desktop support
  • Windows 2012, 2016 and up
  • Familiarity with monitoring tools such as OpenText Operations Bridge Manager (OBM), Network Node Manager (NNMi), Microsoft Systems Center Operations manager (SCOM), or other related monitoring tools
  • OpenText Service Manager or related service management software
  • Familiarity with VMware, Network Circuits and backup systems a plus

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.