IT Networking Support Engineer Contract Management

Job Title: IT Networking Support Engineer   Contract Management

Location: San Clara, CA (Onsite)
 
 
Position Summary 
The IT Support Engineer will provide onsite infrastructure support for semiconductor manufacturing operations across North and South America. The role serves as the primary IT contact for factory stakeholders, coordinating closely with global IT teams (network, compute, storage, applications) and overseeing thirdparty IT service providers. The engineer ensures stable, secure, and efficient 24/7 factory IT operations.
 
 
Role Notes

• Semiconductor manufacturing environment; MES or shopfloor system experience is helpful.

• This is not a desktop support, software developer, or Windows adminonly role.

• Position is ~20% handson; ~80% work is executed by factory IT teams (e.g., Foxconn IT).

• Direct handson involvement primarily during initial setups or critical escalations.

 
 Key Responsibilities

• Serve as the onsite IT focal point for factory personnel and coordinate with remote/global IT teams across multiple domains.

• Oversee and manage thirdparty IT support staff, ensuring compliance with IT policies and factory safety standards.

• Handle urgent tier3 escalations involving network, servers, client systems, and production tools.

• Support daily operational tasks, including:

• User provisioning

• Hardware/software deployment

• Patch management

• Incident troubleshooting and resolution

• Perform basic network diagnostics (TCP/IP, DNS, DHCP, routing) and escalate to specialized teams when required.

• Support Windows and Linux/Unix servers, ensuring stability, performance, and security.

• Participate in security initiatives such as endpoint protection, vulnerability management, and system hardening.

• Assist with IT asset management, documentation, and audit readiness for factory systems.

• Coordinate with global teams to maintain MES, ERP, and other factory-critical applications.

 
 Qualifications

• Bachelor s degree in IT, Computer Science, Engineering, or equivalent handson experience.

• 3 5 years of IT support or system administration experience in manufacturing or hightech environments.

• Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, routing, switching).

• Experience with Windows and Linux administration, scripting, troubleshooting, and performance tuning.

• Familiarity with endpoint security tools, patch management, and hardening best practices.

• Experience managing and coordinating with thirdparty IT service providers.

• Strong communication skills; able to work with both IT and nonIT personnel.

• Ability to work independently in a fastpaced, productionsensitive environment.

• Experience with ITSM systems such as ServiceNow.

• Knowledge of MES/ERP or factory application systems is a plus.

 
Technical Skills

• 40%: Networking   LAN/WAN, cabling, firewall, TCP/IP routing.

• 20%: Server, virtualization, storage, and Windows/Linux OS.

• 20%: Security and audit knowledge.

Soft Skills

• Ability to lead and coordinate remote/thirdparty IT teams.

• Energetic, proactive, strong  cando  attitude; effective with IT and nonIT users.