OverviewTEKsystems is seeking an IT Support Specialist for one of our partners based out of Erlanger, KY. This role is responsible for documenting, managing, and assisting in the resolution of technical support requests related to hardware, software, and operational systems. The position supports both IT and operational environments, ensuring users receive timely and effective assistance.
Key ResponsibilitiesCustomer Support- Receive and respond to support requests via phone, email, or other communication channels
- Assist users with issues related to hardware, software, installations, and system access
- Troubleshoot basic technical problems and provide initial resolution where possible
- Escalate complex issues to higher-level support teams as needed
- Follow up with users to confirm issue resolution and satisfaction
- Log, track, and document all user interactions and support activities
Technical Operations- Provide onsite and remote support for hardware and software issues
- Troubleshoot and resolve a wide range of technical problems within the existing infrastructure
- Research and analyze issues to deliver accurate and timely resolutions while maintaining ownership
- Enter and update support tickets in a timely and organized manner
- Assist with asset tracking and inventory management
- Support updates and maintenance of applications and systems as required
Administration- Maintain clear and detailed documentation of issues, resolutions, and processes
- Categorize and prioritize support requests based on impact and urgency
- Follow established procedures, standards, and service guidelines
- Participate in shift rotations or on-call support as required to support continuous operations
- Adhere to data privacy, security, and confidentiality requirements
Team Contribution- Collaborate with cross-functional teams to coordinate support efforts
- Contribute to a culture of service, accountability, and continuous improvement
- Perform additional duties as needed to support team objectives
Qualifications- Associate's degree in a related field or equivalent combination of education and experience
- 0-3 years of experience in technical support, help desk, or a related area
- Entry-level candidates with relevant training or coursework may be considered
Key Attributes- Strong customer service and communication skills
- Organized with strong attention to detail
- Ability to troubleshoot and solve problems effectively
- Team-oriented with a collaborative mindset
- Strong work ethic and willingness to learn
Skills- Help desk and service desk support
- Desktop and end-user support
- Troubleshooting hardware and software issues
- Customer service and communication
- Ticket and request management
- Basic network and system troubleshooting
Work Environment- May require shift work, including after-hours or on-call rotation
- Supports both onsite and remote users in a dynamic environment
Experience LevelEntry Level
Job Type & LocationThis is a Contract position based out of Erlanger, KY.
Pay and BenefitsThe pay range for this position is $17.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Erlanger,KY.
Application DeadlineThis position is anticipated to close on Jul 3, 2026.
About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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