L2 Desktop Support Engineer

Boston, TX, US • Posted 6 hours ago • Updated 6 hours ago
Contract W2
Contract Independent
12 Months
On-site
$20 - $30/hr
Fitment

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Job Details

Skills

  • Desktop
  • L2
  • Windows
  • MS Office
  • JAMF
  • MDM

Summary

Job Title: L2 Desktop Support Engineer Location: Boston, Texas (On-Site)

Job Description:
Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components like MS Office/VPN/Anti-VirSkype etc.
Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks
Deployment of device drivers and windows patch updates
Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices
Manage the Security compliance health status of end user workstations
Working knowledge of enterprise Ticketing tool like ServiceNow
Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from Service Desk team
Adjust configuration options as required to resolve defects identified while performing corrective action on a device
Investigate desktop level incidents and identify root causes to be able to provide solutions.
Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities
Support Windows 11 Feature upgrade using modern management techniques - Intune/Auto Pilot
L2 Workstations operational support
Monitor and report on User experience.
Report on Workstation image deployments and patch compliance metrics

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90891773
  • Position Id: 8996844
  • Posted 6 hours ago
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