Icertis CLM System Administrator

Open for Contract and Full Time Both

Its open for two Locations:-

Marysville, OH OR Los Angeles, CA (on-site)

Experience: ~4 Years (Icertis CLM Functional / Admin Experience) overall ~10 years as functional consultant on any enterprise SaaS platform.

About the Role

We are seeking a skilled Icertis Contract Lifecycle Management (CLM) System Administrator to support, maintain, and enhance our Icertis Contract Intelligence (ICI) platform. This role is central to ensuring smooth operations, high-quality user experience, process optimization, and continuous improvements across our contract management ecosystem.

Desired candidate should have hands-on Icertis experience and should be able to drive user adoption, operational excellence, and platform enhancements.

Key Responsibilities:

Platform Administration & Configuration

• Administer and configure Icertis CLM, including templates, clauses, metadata, workflows, routing rules, obligation tracking, and AI features.
• Convert business requirements into functional and configuration updates.
• Maintain system architecture, data models, and configuration governance.
• Manage system upgrades (e.g., bi-annual ICI releases) ensuring minimal disruption.
• Drive bug fix testing, coordinate with QA and Icertis support teams, and ensure issue closure.
• Own the lifecycle of change requests and manage release planning.
• Conduct functional and regression testing for new features and enhancements.

EndUser Training & Adoption

• Conduct onboarding sessions for new users, ensuring smooth ramp-up.
• Deliver periodic re training for existing users.
• Create and maintain training materials, SOPs, and help guides.
• Act as the first-line support for functional queries and user challenges.

CrossFunctional Collaboration

• Engage with Legal, Procurement, Sales, Finance, and IT teams to understand business needs.
• Participate in discovery discussions and process walkthroughs.
• Support operating model and governance design for CLM usage.
• Facilitate cross-team collaboration for enhancements and system improvements.

Continuous Improvement & Optimization

• Identify opportunities to improve workflows, approval processes, and user experience.
• Analyze system adoption, performance, and usage patterns to propose improvements.
• Review and develop new functionalities, enhancements, and automation opportunities.

Data, Integrations & Quality

• Support data migration requirements and ensure data integrity.
• Manage integrations with ERP, CRM, and procurement systems.
• Perform periodic audits of data quality, metadata completeness, and user access.

Required:

• ~5 years of hands-on experience with Icertis Contract Intelligence (ICI).
• Strong understanding of CLM processes and system configuration.
• Experience with workflows, templates, metadata, and platform administration.
• Ability to coordinate with Icertis support for fixes and enhancements.
• Strong communication skills and ability to conduct user training.