Senior Manager - Infrastructure

RESPONSIBILITIES:
Kforce has a client in Oakland, CA that is seeking a Senior Manager - Infrastructure.

Summary:
This leader owns the backbone of how employees work every day. They oversee the global Helpdesk, employee productivity tools, endpoint management, and the maintenance and reliability of on-prem and cloud servers. The Senior IT Manager ensures every system, device, and support interaction reinforces a culture of speed, service excellence, and operational rigor. They lead a high-performing team responsible for modern workplace technologies, troubleshooting, escalations, asset lifecycle management, patching, uptime, and service delivery. This role requires a blend of technical depth, operational discipline, and a people-first approach to IT.

Responsibilities:
* Lead and scale a global helpdesk team delivering world-class employee support
* Define SLAs, KPIs, and service delivery standards that drive high satisfaction and operational consistency
* Build intake, triage, escalation, and incident-management processes that reduce friction and increase speed
* Own the strategy and administration of core productivity tools (Microsoft 365, Google Workspace if applicable, Zoom, Slack, Okta/SSO, etc.)
* Partner cross-functionally to improve the digital employee experience-from onboarding to offboarding
* Evaluate and implement tools that boost collaboration, automation, and self-service
Server, Systems & Infrastructure Maintenance
* Oversee the health, performance, and patching of on-prem and cloud servers
* Maintain core IT services (file servers, print services, identity, backups, monitoring, endpoint tooling)
* Manage upgrades, vulnerability remediation, lifecycle planning, and disaster-recovery readiness
* Partner closely with Security to enforce compliance, endpoint hygiene, access controls, and change management
* Ensure asset inventory accuracy, configuration management, and audit readiness

REQUIREMENTS:
* 7-10+ years of experience in IT operations, service desk leadership, or infrastructure management
* Strong experience with M365 ecosystem, endpoint management tooling (Intune/Jamf), and identity systems
* Working knowledge of Windows/Linux servers, virtualization, networking basics, and cloud platforms
* Proven ability to implement processes, measure performance, and drive continuous improvement
* Excellent communication, empathy, and leadership skills-able to translate tech speak into business impact

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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