Desktop Support Technician

Remote in Rutland, VT, US • Posted 1 hour ago • Updated 1 hour ago

Contract W2

On-site

Fitment

Dice Job Match Score™

⭐ Evaluating experience...

Job Details

Skills

Remote Support
SAP BASIS
Managed Services
Computer Networking
Asset Management
IMAC
Migration
Positive Attitude
Energy
CPU
Microsoft Windows
Microsoft Outlook
Microsoft Office
Manufacturing
Logistics
Soft Skills
Leadership
Network Support
IT Management
Technical Support
ServiceNow
Repair
Laptop
Printers
Backup
Recovery
Reporting
Computer Hardware
Network
System Administration

Summary

Our client is looking for a Desktop Support Technician for a 3-month contract in Rutland, VT 05701.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 3 months
Required Skills & Experience

3 - 5 years' experience supporting PC Hardware and software.
Basic network troubleshooting plus comfortability to act as smart hands for infrastructure issues.
Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes.
Experience supports an engineering and/or manufacturing enterprise environment.
Ability to handle multiple projects.
Experience working in enterprise environment.
Confident, Positive Attitude to deliver great customer experiences and to be invigorated by constant personal interaction.
Demonstrate high energy are desired given fast-paced environment.
Deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well.
Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems. Having experience supporting applications related to engineering, manufacturing, and logistics is a plus
Soft skills.
Ability to work with strong personalities. Coachable, Team Player able to meet customer expectations regularly and respond well to feedback from leadership.
Understanding or work experience of server and network support within an enterprise to provide Smart hands / feet support.
Both to get work done independently, and for attendance for availability to work scheduled hours.
Trusted to work proactively is a key attribute given limited site IT Leadership.
Ability to setup, configure and add all hardware.
Comfortable with face-to-face interactions as will be required to provide technical support to end users in person at the customer's site.

What You Will Be Doing

Be able to account for work using a visual task board, Service-Now Ticket System, and during regular team stand-up meetings.
Repair, test, image, and clean PC's, laptops, monitors, printers, and other related hardware.
Maintain, analyze, and troubleshoot software and computer peripherals.
Assure that all tickets requiring follow-up work and/or calls receive appropriate attention.
Assist with installations, configurations, upgrades, patches, and other maintenance activities of server equipment.
Perform backup, recovery, and security procedures, both planned or during an emergency.
Follow established procedures to detect, diagnose, and accurately report outage of critical site applications.
Assist with diagnoses of network hardware and performance problems.
Perform approved installation, configuration, and maintenance of the physical network.
Perform network system administration tasks both planned and during an emergency.
Back up and burn end user data.
Assist in developing and documenting improvements to current processes. Assist other coworkers in the resolution of end users' technical issues across the program.
Assist Site Leader in the execution of established processes and escalations.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10105282
Position Id: 869696
Posted 1 hour ago

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