NOC Engineer / Network Operations Engineer

Wilmington, DE, US • Posted 2 hours ago • Updated 2 hours ago
Full Time
No Travel Required
On-site
28000 - 30000/yr
Fitment

Dice Job Match Score™

⭐ Evaluating experience...

Job Details

Skills

  • Network Monitoring
  • Network Operations
  • Network
  • NOC
  • ServiceNow
  • Service Desk
  • Management
  • Routers
  • Switches
  • System Monitoring
  • High Availability
  • Attention To Detail
  • AppDynamics
  • Collaboration
  • Communication
  • Documentation
  • Dynatrace
  • FOCUS
  • IT Service Management
  • Incident Management
  • MuleSoft
  • Riverbed

Summary

NOC Engineer / Network Operations Engineer

We are seeking a detail-oriented and reliable Network Operations Center (NOC) Engineer. This role is ideal for candidates with at least two years of experience in technical service desk or network operations, who are familiar with monitoring tools and escalation procedures. The primary focus is on monitoring alerts, creating incidents, and ensuring timely escalation.

Responsibilities:

  • Alert Monitoring & Incident Creation:
    • Monitor multiple alert queues using tools
    • Create and manage incidents following defined escalation procedures
    • Notify relevant support teams based on alert type and severity
  • Network Monitoring:
    • Monitor network switches and routers using monitoring tools
    • Handle auto-generated network incidents from systems and engage Major Incident Management team for escalation if required
  • Application & System Monitoring:
    • Use monitoring tools for application-level alerts and system/server-level alerts
    • Confirm device connectivity via ping tests and include results in incident documentation

Requirements:

Required Qualifications:

  • Minimum 2 years of experience in a NOC and IT monitoring role
  • Familiarity with ServiceNow or similar ITSM platforms
  • Basic understanding of network and application infrastructure
  • Basic troubleshooting skills (e.g., ping tests, connectivity checks)
  • Ability to follow structured procedures and escalate issues appropriately
  • Strong communication and documentation skills
  • Willingness to work in a 24x7 environment

Preferred Qualifications:

  • Exposure to monitoring tools such as AppDynamics, Site Scope, MuleSoft, Riverbed, or Dynatrace
  • Experience working in environments with automated alerting and incident generation

Key Attributes:

  • High availability and reliability
  • Strong team collaboration and communication
  • Proactive attitude with attention to detail
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91157029
  • Position Id: 8985005
  • Posted 2 hours ago
Contact the job poster
Suhas Anisetty

Suhas Anisetty

Resources Head @ SSV Technologies Inc
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