IT Help Desk Support Technician

Boston, MA, US • Posted 2 hours ago • Updated 2 hours ago
Contract W2
3 Months
On-site
$30 - $40/hr
Fitment

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Job Details

Skills

  • Windows 10/11
  • macOS
  • Desktop Support
  • Help Desk
  • Service Desk
  • Remote Support
  • Hardware Troubleshooting
  • Software Installation
  • Printer Support
  • Email Support
  • Ticketing Systems
  • Basic Networking
  • VPN Support
  • Base Documentation

Summary

Hiring : IT Help Desk Support Technician
Location :Boston, MA (onsite)
Duration : 2-3 months
Job Description :
This role provides primary tier one telephone and remote support for user technologies. Process work in queued ticketing system, closing or escalating tickets and issues, documenting resolution in ticketing or knowledge management system to help resolve similar problems more quickly in future. May serve as backup for walk-in or field support. May help with light repairs or providing support for internal IT related services. Diagnose and resolve computer related problems in hardware, applications, and operating systems, including issues related to installations and configurations. Provide primary support to resolve issues relating to computer and printer repair. Ensure documentation is accurate and updated regularly. May monitor computer lab resources and computing environment for errors and ensure optimum up time of resources. Track all client interactions and document work process. May support student users in computer labs. Identify opportunities to improve customer satisfaction, technology, and processes and contribute to a team environment by working collaboratively. Requires experience troubleshooting tier one Mac and Windows OS and related experience supporting email and desktop applications.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10511336
  • Position Id: 9022679
  • Posted 2 hours ago
Contact the job poster
Andrew Fugle

Andrew Fugle

Della Infotech Recruiter @ Della Infotech
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