Band 2 - Desktop Technician - Need locals in Massachusetts

Hybrid in Dartmouth, MA, US • Posted 1 hour ago • Updated 1 hour ago
Full Time
75% Travel Required
Hybrid
$40,000 - $50,000/yr
Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

  • Active Directory
  • Hardware Installation
  • Customer Service
  • Help Desk
  • Laptop
  • Microsoft Office
  • Microsoft Windows XP
  • Microsoft Windows 7
  • Network
  • Operating Systems

Summary

Band 2 – Desktop Technician - Need locals in Massachusetts

Location: DartMouth, MA

  • Provide day-to-day local/remote desktop support.

  • Handle inbound calls, troubleshoot issues, and document resolutions in ticketing systems.

  • Deliver break/fix support, fault diagnosis, and resolution for hardware/software/application issues.

  • Support core operating systems and approved application suites.

  • Ideal candidate: 2–3 years of Windows Desktop support experience.

 

Key Responsibilities

  • First/second-level contact and problem resolution.

  • Collaborate with third-party vendors for complex AV issues.

  • Maintain timely communication and ticket updates.

  • Install, upgrade, and troubleshoot Windows (XP–10), MS Office, Cisco Jabber, and other authorized apps.

  • Basic Mac OS support for Apple users.

  • Printer and hardware installation/troubleshooting.

  • Preventive maintenance and remedial repairs for desktops, laptops, printers, and peripherals.

  • Diagnose network connectivity and workstation issues.

  • Broad IT exposure: networks, servers, AV, smart devices, telecoms.

  • Work flexibly in project-based environments.

 

Minimum Qualifications & Skills

  • Bachelor’s in Computer Science or related field (or equivalent).

  • Certifications: CompTIA A+, MCP (or higher).

  • Minimum 18 months IT experience.

  • Skills: Windows 7–10, Active Directory, GPOs, MS Office 365, hardware troubleshooting, enterprise AV solutions, helpdesk ticketing systems.

  • Mobile device management (iOS/Android), encryption solutions, AD-based PC/laptop management.

  • Strong analytical, troubleshooting, and problem-solving skills.

  • Ability to multitask, prioritize, and meet SLAs.

  • Excellent communication and customer service skills.

  • Adaptability in fast-changing environments.

  • Willingness to work off-hours/weekends for projects or emergencies.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91126058
  • Position Id: 8973293
  • Posted 1 hour ago
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