Desktop Support Engineer

Qualifications
•    3+ years of Experience as Deskside Support Specialist (hardware configuration & support)
•    Proficient in troubleshooting experience with Windows OS, Active Directory, O365 Suite of Applications
•    Prior experience troubleshooting utilizing remote support tools
•    Prior ServiceNow ticketing system experience 
•    Ability to troubleshoot first call resolutions while being able to multi task hardware related issues
•    Prior experience in imaging workstations (desktops/laptops)
•    VPN and VDI support experience required
•    Support End-User projects supporting IT & business operations
•    Effectively work with cross functional teams to deliver on IT & business objectives
•    Support Installs, Moves, Adds, & Changes
•    Call center support experience, preferred
•    Prior inventory management of corporate assets required
•    Prior enterprise printer support required
•    Exceptional communication and interpersonal skills, with the ability to interact effectively & professionally with employees at all levels of the organization
•    Ability to lift 25 lbs.

Responsibilities
•    Day to day varies from phone/email, project-based work 
•    Responding to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment
•    Answering tickets via phone/email/chat and own resolution of all incidents & requests to closure
•    Troubleshooting, monitoring, and maintaining desktop hardware and support of business applications
•    Support new hire deployments, as well as, RTO projects and office moves
•    Network connectivity troubleshooting & control room support
•    Maintaining hardware inventory in designated site pantry & inventory management tools
•    Shipping and receiving of assets 
•    Supporting remote workforce – troubleshooting and diagnosing root cause of issues to resolution
 

Best Regards,

Shiva Nayani
Sr Technical Recruiter

Desk Phone: +1

Email ID LinkedIn:  

 

(NYNJMSDC, MWBE, NY SBS MBE, CPUC, & WBE Certified)

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Address: 3^rd Ethel Rd, Suite # 302, Edison, NJ 08817

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