Siri Infosolutions Inc
Siri Infosolutions Inc

Desktop Support Engineer (L2)

Helena, MT, US • Posted 1 hour ago • Updated 1 hour ago
Contract Corp To Corp
Contract W2
18 Months
No Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Windows OS
  • Desktop Support
  • IT Support
  • Help Desk
  • Desk Support
  • Microsoft Office 365
  • Active Directory
  • IT ticketing
  • troubleshooting
  • end-user support
  • inventory management

Summary

Job Title: Desktop Support Engineer (Level 2)

Location: Helena, Montana – Onsite opportunity

Duration: Long Term


Required skills:
Windows OS and desktop/laptop troubleshooting, Microsoft Office 365 (Outlook, Teams), Active Directory and user account support, ServiceNow or other IT ticketing systems, and hardware/peripheral troubleshooting, workstation imaging and deployment, VPN/VDI troubleshooting, and end-user support.

Job Description:

  • Day to day varies from phone/email, project-based work
  • Responding to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment
  • Answering tickets via phone/email/chat and own resolution of all incidents & requests to closure
  • Troubleshooting, monitoring, and maintaining desktop hardware and support of business applications
  • Support new hire deployments, as well as, RTO projects and office moves
  • Network connectivity troubleshooting & control room support
  • Maintaining hardware inventory in designated site pantry & inventory management tools
  • Shipping and receiving of assets
  • Supporting remote workforce – troubleshooting and diagnosing root cause of issues to resolution
 
Siri Infosolutions is an equal opportunity employer with a diverse workforce
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10212489a
  • Position Id: 86552-7542-1793731409
  • Posted 1 hour ago
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