Business Analyst

Required Locals to Client location

• Support current IT system development and maintenance while transitioning to a new statewide Child Welfare Case Management System (CW CM) in alignment with the Office of Children, Youth and Families (OCYF).
• Manage specific components and/or initiatives that support OCYF IT systems and users.
• Play a significant role in the support of subject matter experts for the future Child Welfare Case Management (CW CM) System.
• Help the Systems Section within the Systems and Data Management Division to manage functionality of IT systems currently overseen by this unit, and anticipated to become part of the future CW CM solution. This includes but is not limited to, the Chile Welfare Information System (CWIS), the data collection system utilized for providing data for the Federal Adoption and Foster Care Reporting System (AFCARS) requirements, and the Title IV-E QA Invoicing System.
• Support subject matter experts in development user requirements, reviewing project deliverables and performing user acceptance testing as it pertains to legacy systems and the future CW CM system.
• Plan, organize, prioritize, and manage multiple initiatives across the OCYF project team.
• Manage submission and tracking of system defects and change requests related to assigned system components.
• Manage processes and timelines in a manner necessary to meet program office specifications, and/or state or federal compliance requirements.
• Provide regular status reports for projects and/or tasks as assigned.
• Manage work associated with addressing data quality needs identified by the program office, federal compliance needs, and/or those identified within the CCWIS data quality plan.
• Review user requirements/user stories and functional specifications for system development, enhancements or configuration and supports associated system user acceptance testing, deployment, problem resolution, and end-user support activities.
• Responsible for compliance with standards and procedures specific to assigned initiatives.
• Manage and track progress against the project schedule and scope.
• Anticipate issues and proactively address them. Identify and track issues, and report issues using the appropriate chain of command.
• Build and maintain relationships with key stakeholders and customer representatives.
• Provide support to business operations and end users for OCYF and/or DHS software applications regarding business operations and technical issue evaluations and resolutions.
• Investigate and resolve business operational and software issues identified and reported by users.
• Communicate effectively with customers and software / hardware suppliers supporting the commonwealth as appropriate.
• Establish and maintain effective working relationships with the network of county children and youth agencies, other Department staff, and other contractors.
• Use Microsoft programs (Excel, Word, PowerPoint, Access, and Outlook) for documentation and communication purposes.
• Use Team Foundation Server (TFS), Microsoft Azure (projects currently managed using TFS are anticipated to be migrated to Azure in the near future), and Microsoft Test Manager (MTM).
• Conduct meetings and/or follow-up sessions with stakeholders as needed.
• Assist in the Data Management Section of the SDMU as needed with tasks relevant to the CW CM initiative.
• Able to use the Commonwealth Service Now incident reporting system for incident and request tracking and processing.
• Able to lead/facilitate meetings or workgroups in-person and/or virtually as assigned.
• Able to develop and facilitate presentations in-person and/or virtually as assigned.
• Able to develop responses to public/media/stakeholder/federal inquiries as assigned.
• Able to work in a team environment.
• Travel as needed.

• 7 years experience in developing business, functional and user requirements for IT systems.
• 7 years knowledge of business analysis process, principles, practices, and techniques.
• Knowledge of software development lifecycle with focus on the user requirements and UAT.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and the ability to work with diverse user groups.
• Fluent in English and able to be clearly understood over the phone.
• Ability to establish and maintain effective working relationships.

• 2 years experience performing similar work in the Child Welfare or other Human Services Field.
• IIBA certification.