FGPP SME – Production Support

Remote • Posted 6 hours ago • Updated 6 hours ago
Contract Corp To Corp
Contract W2
Contract Independent
1 Year
No Travel Required
Remote
Depends on Experience
Fitment

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Job Details

Skills

  • fgpp
  • production

Summary

Job Title: FGPP SME – Production Support

Location: Remote

Job Type: Contract

 

Job Overview

 

Key Responsibilities

 
  • Manage escalations from L2 for complex and advanced FGPP issues
  • Identify root causes, recreate issues, analyse traces, and provide immediate workarounds
  • Perform complex configurations (Pre/Post rules) and check-in to BA master for project branches
  • Review payment processing flows and compare with errors to pinpoint issues
  • Analyse traces to determine whether failures require code fixes or configuration resolution
  • Escalate to L3 when a code fix is necessary; support QA/L2 in testing fixes
  • Collaborate closely with L1, L2, Advisors, PAS Leads, L3 Development, and Product Management

Required Skills

 
  • Strong FGPP issue/case analysis: triage, recreation, trace analysis, DB and GUI usage
  • Deep FGPP business and functional knowledge
  • Proven hands-on FGPP configuration experience: profiles and rules setup
  • Understanding of FGPP core tables and fields (logical fields, xpath, object rules, profile_udfs, cache_refresh)
  • Minimum X years of hands-on FGPP (not Classic GPP) experience
  • Customer-facing experience: leading technical calls

Preferred Skills

 
  • Experience supporting production payment platforms at enterprise scale
  • Familiarity with QA testing processes for payment fix validation

Location & Work Model

 

Fully Remote

Engagement Details

 

Contract engagement. Start date and duration to be confirmed.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10113809
  • Position Id: 110469-1090-1785760444
  • Posted 6 hours ago
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