Kellton Tech is a full-service software development company, offering end-to-end IT solutions, strategic technology consulting and product development services in Web, SMAC (Social, Mobile, Analytics, Cloud), ERP-BPM, and IoT space Our methodology of inventing infinite possibilities with technology helps us develop best in-class and cost effective solutions for our Clients.
Currently Kellton Tech is looking for talented resources for one of our listed Client. Below are the position details
Position: Epic End User Trainer
Location: Remote - 50% travel to NYC
Duration: Long Term Contract
Job Description
Minimum Qualifications:
1. Bachelor's degree in Nursing, Health Informatics, Education, Healthcare Administration, Information Technology, or a related field; or equivalent combination of education and relevant experience.
2. Epic Credentialed Trainer or Epic Principal Trainer certificate in at least one Epic application area, such as Ambulatory (Epic Ambulatory/Cadence), Inpatient Clinical Documentation (ClinDoc/Orders/ASAP), or Revenue Cycle (Prelude/Resolute/Grand Central)
3. Three (3) years of experience in healthcare IT end user training, clinical education, or Epic application support, including at least one (1) year of hands-on experience with Epic.
4. Demonstrated experience delivering both instructor-led (classroom and virtual) and at-the-elbow training to adult learners.
Preferred Qualifications:
1. Active Epic application proficiency or certification (e.g., Epic Ambulatory, Cadence, Prelude, ClinDoc, Orders, ASAP, OpTime/Anesthesia, Radiant, Beaker, Willow, Resolute PB/HB, Cupid, or MyChart) relevant to the training area; multi-application proficiency is highly desirable.
2. Epic Physician Builder or Epic provider-training credentials when supporting physician and APP education.
3. Clinical licensure or background (e.g., RN, LPN, RT, PharmD, MA, or similar) for clinical training tracks; revenue cycle or patient access background for revenue cycle training tracks.
4. Professional training or instructional design credential, such as ATD Certified Professional in Talent Development (CPTD), Certified Professional in Training Management (CPTM), CompTIA CTT+, or equivalent.
5. Healthcare IT credential, such as CPHIMS, CAHIMS, or CHTS-TR.
6. Experience with Epic Learning Home, Epic training/playground environments, and tip-sheet and learning-home content development; experience with e-learning authoring tools (e.g., Articulate, Camtasia) and Learning Management Systems.
7. Experience supporting at least one full-scale Epic implementation, go-live, or major version upgrade.
Duties and Responsibilities:
The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.
1. Plans, develops, and delivers role-based Epic end user training through instructor-led (in-person and virtual), e-learning, simulation, and at-the-elbow formats.
2. Maintains Epic Credentialed Trainer status by completing required Epic coursework, proficiency assessments, and recertification activities for each assigned application.
3. Partners with Epic application analysts, clinical and operational leaders, and subject matter experts to understand workflows, system design decisions, and changes that affect training content.
4. Conducts training needs assessments and role-based learning-path analysis to determine the appropriate curriculum for each user group.
5. Creates and maintains training curriculum, lesson plans, workbooks, exercises, tip sheets, quick-reference guides, videos, and e-learning modules aligned to current Epic workflows and organizational policies.
6. Builds, validates, and maintains training and playground environments, including test patients, scenarios, and data, in coordination with the Epic technical and application teams.
7. Reviews Epic quarterly and annual release notes and Learning Home content, and updates training materials to reflect new features and workflow changes.
8. Schedules classes and manages learner enrollment, attendance, and completion tracking; ensures end users are trained and proficient prior to receiving production access.
9. Assesses learner proficiency through competency checks, skills validation, and post-training evaluations; escalates and remediates users who need additional support.
10. Provides at-the-elbow, go-live, and post-go-live support, including floor walking, command-center participation, and real-time workflow coaching.
11. Supports new implementations, upgrades, optimization projects, and downtime/BCA procedures by developing and delivering targeted training.
12. Analyzes support-ticket trends, user feedback, and adoption and efficiency metrics (e.g., Signal, Epic Learning Home reports) to recommend training, workflow, and build improvements.
13. Delivers provider-specific training and personalization/efficiency sessions in collaboration with physician champions and clinical informatics leaders.
14. Serves as a super user and trainer liaison, coaching and developing super users, credentialed trainers, and department champions.
15. Ensures training content and delivery comply with organizational policies, HIPAA privacy and security requirements, and Epic licensing and content-use agreements.
16. Coaches and mentors lower-level trainers and training coordinators; may lead a training workstream or team during large projects.
17. Documents training processes, schedules, curriculum, and lessons learned; participates in cross-team training and project retrospectives.
18. Keeps abreast of current and emerging Epic functionality, adult learning methodologies, and healthcare education trends.
19. Attends Epic-sponsored training, user group meetings (e.g., UGM, XGM), and educational seminars as required.
Skills & Abilities:
1. Ability to communicate complex technical and clinical concepts in simple terms to learners with diverse skill levels and backgrounds.
2. Strong presentation, facilitation, and classroom-management skills, with proven ability to teach adult learners.
3. Working knowledge of Epic Hyperspace, Epic workflows, and the Epic training/playground environment.
4. Working knowledge of patient care, scheduling, registration, billing, or other healthcare operational workflows relevant to the training area.
5. Knowledge of instructional design principles, adult learning theory, and training evaluation models (e.g., ADDIE, Kirkpatrick).
6. Proficiency with Microsoft Office, virtual meeting and classroom tools, and e-learning or video authoring tools.
7. Excellent written, verbal, and interpersonal communication skills, with the ability to build credibility with physicians, nurses, and operational leaders.
8. Strong skills in prioritizing workloads, meeting deadlines, and managing multiple classes, projects, and go-live activities at one time.
9. Patience, adaptability, and a customer-service orientation when supporting users through change.
10. Team orientation and proven ability to work across boundaries up and down the organization.
11. Innovative problem-solving skills and attention to detail.
12. Knowledge of industry standards, HIPAA, and patient privacy and security requirements.
13. Ability to mentor and coach other trainers and super users.
14. Knowledge of the latest Epic versions and release features.
Apply: Interested candidates can apply with their detailed word formatted resume along with their contact information\availability to raj (dot) sekhar (at) kellton (dot) com Phone 703-5 9 2 .9.5.1.7
Thanks for all your time!
