Judge Group, Inc.
Judge Group, Inc.

Manufacturing Engineering Supervisor - Laser Syste

Oxford (CDP), MA, US • Posted 30+ days ago • Updated 11 hours ago
Contract Independent
On-site
USD $70,000.00 - 95,000.00 per year
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Job Details

Skills

  • Mergers and Acquisitions
  • Manufacturing Engineering
  • Supervision
  • Service Delivery
  • SAFE
  • Performance Metrics
  • Accountability
  • Workflow
  • Inventory
  • Quality Control
  • Technical Writing
  • Knowledge Sharing
  • Contract Management
  • Regulatory Compliance
  • Product Development
  • Cost Reduction
  • Customer Satisfaction
  • Technical Training
  • Lasers
  • Photonics
  • Team Leadership
  • IT Operations
  • Manufacturing
  • Customer Support
  • Technical Support
  • Service Operations
  • Repair
  • Problem Solving
  • Product Design
  • Root Cause Analysis
  • Leadership
  • Training And Development
  • Collaboration
  • Teamwork
  • Continuous Improvement
  • Communication
  • Process Improvement
  • Negotiations
  • Conflict Resolution
  • Management
  • Microsoft Office
  • Business Software
  • Customer Service
  • Customer Experience
  • Privacy
  • Marketing

Summary

Location: Oxford (CDP), MA Salary: $70,000.00 USD Annually - $95,000.00 USD Annually Description:
Manufacturing Engineering Supervisor - Laser Systems Repair Location: Oxford, MA - Onsite Type: Direct Hire

Position Summary

Seeking an experienced Manufacturing Engineering Supervisor to lead factory-based laser repair operations. This role is responsible for supervising a team of technicians, overseeing repair center activities, ensuring high-quality service delivery, and driving continuous improvement initiatives. The successful candidate will combine technical expertise, operational leadership, and customer-focused problem solving to support the repair and maintenance of advanced laser systems.

Key Responsibilities
  • Lead, coach, and develop a team of repair technicians to ensure safe, efficient, and high-quality repair operations.
  • Monitor team performance metrics, identify improvement opportunities, and implement corrective actions to achieve operational goals.
  • Foster a customer-focused culture that emphasizes responsiveness, accuracy, quality, and accountability.
  • Manage daily repair center operations, including product diagnostics, troubleshooting, repair activities, and workflow prioritization.
  • Oversee spare parts inventory and ensure the availability of materials needed to support repair activities.
  • Collaborate with engineers and technical specialists to resolve complex product issues and develop effective repair solutions.
  • Implement and maintain quality control processes to ensure repaired products meet quality standards and customer requirements.
  • Serve as a primary technical resource for assigned laser products, providing guidance to customers, technicians, and internal stakeholders.
  • Communicate directly with customers regarding repair status, technical issues, and service escalations.
  • Maintain and support technical documentation, troubleshooting procedures, and knowledge-sharing resources.
  • Coordinate service-related activities, including warranty claim processing, product replacements, and service contract administration.
  • Ensure compliance with company policies, quality standards, and applicable industry regulations.
  • Partner with cross-functional teams, including Engineering, Product Development, Manufacturing, and Quality, to identify recurring product issues and improve product reliability.
  • Drive continuous improvement initiatives focused on efficiency, cost reduction, quality enhancement, and customer satisfaction.

Required Qualifications
  • Associate degree, technical certification, technical diploma, or equivalent technical training and experience.
  • 3-5 years of experience supporting lasers, photonics systems, or other complex capital equipment in a service, repair, manufacturing, or technical support environment.
  • Experience leading teams, projects, or technical operations in a manufacturing, service, or repair setting.

Preferred Skills and Competencies
  • Proven experience in customer support, technical support, service operations, or repair management within a product-based industry.
  • Strong technical troubleshooting and problem-solving skills.
  • Knowledge of engineering principles, product design concepts, and root-cause analysis methodologies.
  • Demonstrated ability to prioritize work, manage multiple projects, and meet deadlines in a fast-paced environment.
  • Strong leadership skills with a commitment to employee development, teamwork, and continuous improvement.
  • Excellent verbal and written communication skills with the ability to interact effectively with customers, colleagues, and stakeholders at all organizational levels.
  • Data-driven mindset with the ability to analyze trends, measure performance, and implement process improvements.
  • Strong interpersonal, negotiation, and conflict-resolution skills.
  • Ability to delegate responsibilities effectively and manage operational priorities.
  • Proficiency with Microsoft Office Suite and related business software applications.
  • Commitment to delivering exceptional customer service and improving the overall customer experience.

#ITEngineering

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Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: cxjudgpa
  • Position Id: 1143015
  • Posted 30+ days ago

Company Info

About Judge Group, Inc.

The Judge Group, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better.

Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India. The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications.

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