Technical Product Owner

Skills needed Seasoned PO with 5+ years of experience as Technical PO Must have skills DB knowledge with hands on SQL skills to handle complex needs Candidate must have end-to-end inbound contact center experience as a Technical PO. Interpersonal skills with the ability to handle demanding stakeholders Ability to convert complex business needs into User Stories with clearly articulated acceptance criteria Extensive knowledge on Twilio Voice and end-to-end contact center functionalities Self-dri

Summary The NICE CXone SME & Technical Architect owns the endtoend architecture, configuration, and operational excellence of the CXone platform acrossACD & OmniRouting, IVR & Trunking, Admin & Agent Applications, and WFM & QA. This leader translates business goals into scalable contact center designs, guides delivery from discovery through hypercare, audits clients existing NICE CXOne environment and drives measurable improvements in customer and agent experience. The role ishandson(build, conf

Role: BizOps Engineer Duration: 5 MonthsLocation: Remote Mandatory Areas: Business Operations Engineer Core Wireless Order Management Must have Skills Core Wireless Order Management Skill 1 7Yrs of Exp DB queries, Splunk, Devops, Grafana, Python Skill 2 7Yrs of Exp Dynatrace, Incident Management Skill 3 5Yrs of Exp in Telecom Domain Qualifications Bachelor''s degree in Computer Science, Information Technology, Telecommunications, or a related field. 8+ years of experience in teleco

Role Summary The NICE CXone SME & Technical Architect owns the endtoend architecture, configuration, and operational excellence of the CXone platform acrossACD & OmniRouting, IVR & Trunking, Admin & Agent Applications, and WFM & QA. This leader translates business goals into scalable contact center designs, guides delivery from discovery through hypercare, audits clients existing NICE CXOne environment and drives measurable improvements in customer and agent experience. The role ishandson(build,