Scope:
Design, configure, and maintain Dynamics 365 Case Management solutions in GCC, including entities/tables, forms, views, business process flows, security roles, and automation.
Design, build, and maintain Power Platform solutions (Power Apps—model?driven and canvas, Power Pages, Power Automate) using Dataverse best practices.
Develop and maintain integrations using Azure Logic Apps, Power Automate, Dataverse connectors, and RESTful APIs, including integration with SharePoint Online.
Establish and support ALM using Azure DevOps (repos, pipelines, environments), including solution packaging, deployment, and environment strategies.
Implement and enforce environment governance (development, test, production), data policies, DLP, application security, and access controls aligned to GCC and Department standards.
Collaborate with business and technical teams to gather requirements, design user?centric solutions, and implement iterative enhancements.
Ensure solution performance, reliability, security, and compliance with Department policies and regulatory standards (including CJIS alignment as applicable).
The Contractor, through its selected candidate, must perform all tasks and complete the deliverables identified in this Statement of Work (SOW).
Ensure application performance, security, and compliance with Department and regulatory standards.
Job Tasks and Activities:
Design, build, test, deploy, and maintain Dynamics 365 Case Management and Power Platform solutions. Must have recent experience
Create and maintain Dataverse tables, relationships, business rules, business process flows, and security roles.
Develop Power Automate flows, Azure Logic Apps, and custom connectors for system integrations and automation.
Integrate with SharePoint Online for document management and collaboration.
Establish ALM practices using Azure DevOps, including branching, solution management, pipelines, and release coordination.
Implement monitoring and telemetry; troubleshoot issues and drive root?cause analysis and remediation.
Coach, mentor, and train OATS team members and FDACS staff on solution usage and support.
Create and maintain technical documentation and Standard Operating Procedures (SOPs).
Attend and participate in project meetings and provide regular status updates.
Submit weekly project reports and time sheets.
Required Experience:
7+ years of recent experience designing and delivering solutions on Dynamics 365 Customer Engagement/ Dataverse, including Case Management in GCC or equivalent regulated environments.
Hands?on expertise with Power Platform (Power Apps, Power Pages, Power Automate) and Dataverse schema design, security, and performance tuning.
Experience integrating Dynamics 365/Dataverse with Azure services (Logic Apps, Functions, Storage), SharePoint Online, and external systems via REST/OData.
Demonstrated ALM using Azure DevOps (work items, repos, pipelines) and solution?based deployment between environments.
Proven application security and governance in Microsoft 365/Dynamics 365 GCC, including role?based access, field?level security, auditing, and DLP policies.
Strong written and verbal communication skills, including stakeholder engagement and knowledge transfer.
Preferred Experience:
Microsoft Solutions Partner for Business Applications designation at the vendor level (or equivalent Microsoft partner certification).
Microsoft Certified: Power Platform Solution Architect Expert; Dynamics 365 Customer Service Functional Consultant Associate; Azure DevOps Engineer Expert (or closely related current certifications).
Experience operating in Government Community Cloud (GCC) with awareness of FedRAMP and CJIS considerations.
Familiarity with Agile delivery methodologies and modern UX practices.
Experience with application and data security best practices across Microsoft 365, Dynamics 365, and Azure.
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