Systems Engineer II

Posting Details

Posting Details

Posting Number
S07012P

Position Title
Systems Engineer II

Functional Title
Enterprise Application Support Engineer II - Enterprise Applications

Department
Information Technology-Digital Transformation

Salary Range
Up to 72,500, Dependent on Qualifications

Pay Basis
Monthly

Position Status
Regular full-time

Location
Richardson

Position End Date (if temporary)

Posting Open Date
05/04/2026

Posting Close Date

Open Until Filled
Yes

Desired Start Date
06/01/2026

Job Summary

The Enterprise Application Services (EAS) team supports vendor and third-party enterprise applications and delivers sustainable, reliable services that enable campus partners to effectively carry out their missions through standardized, well-supported systems.

This position serves as a primary application support engineer for the Sunapsis International Student Admissions application, supporting the International Student and Scholars Organization (ISSO), while also contributing to the support of a portfolio of other EAS-maintained enterprise applications as assigned. The role is responsible for the administration, monitoring, maintenance, patching, upgrades, and operational support of assigned applications to ensure reliable, secure, and compliant service delivery.

In alignment with the EAS job family, this role works within ITIL-aligned Incident, Problem, and Change Management processes, participates in shared coverage and cross-training models, collaborates with peer engineers, vendors, and internal IT teams, and partners with application owners and departmental stakeholders to support business-critical systems across the institution.

Minimum Education and Experience

Bachelor's degree and two (2) years of related experience or an equivalent combination of relevant education and experience may be considered.

Preferred Education and Experience

• Bachelor's degree in computer science or equivalent experience
• Hands on experience supporting Sunapsis or similar higher educationadministrative systems
• Experience supporting international admissions, immigration, or othercompliance driven applications
• Experience working with APIs and JSON data exchange
• Familiarity with IIS, ColdFusion, or similar application platforms
• Experience supporting applications in public cloud environments (AWS,Azure, Google Cloud Platform)
• Strong technical documentation and customer communication skills
• Experience working within ITIL Incident, Problem, and Change Managementprocesses
• Professional Certifications may be substituted for 6 months of experience
• Experience supporting enterprise or vendor hosted applications
• Linux & Windows Server Experience.
• Scripting Experience (PowerShell, Bash, YAML, Python, etc).
• Basic understanding of SQL queries, ODBC, and relational databases.
• General networking and TCP/IP stack knowledge

Other Qualifications

To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

Essential Duties and Responsibilities

Expected areas of expertise and responsibility include the following:

• Serve as the primary application support engineer for Sunapsis International Student Admissions, supporting ISSO staff and associated campus partners.
• Administer, monitor, maintain, patch, and upgrade Sunapsis and itsdependent services in a hybrid cloud and on premise environment.
• Administer, monitor, maintain, patch, and upgrade other EAS maintainedenterprise applications as assigned, following established standards, schedules, and change management processes.
• Respond to, troubleshoot, and resolve application issues across assignedsystems, escalating to vendors or internal teams as appropriate.
• Partner with application owners, functional users, and departmentalstakeholders for EAS supported applications (including but not limited toSunapsis) to understand business processes, gather requirements, andtranslate operational needs into effective technical solutions.
• Coordinate with vendors and internal IT teams to support configurationchanges, issue resolution, integrations, and scheduled upgrades for EASmaintained applications.
• Support integrations using APIs and JSON formatted data exchanges acrossassigned applications; assist with validation and troubleshooting of inboundand outbound data.
• Document application configurations, support procedures, troubleshootingguides, and operational workflows for EAS supported systems to supportknowledge sharing and continuity of service.
• Provide technical guidance, training, and communication to applicationowners and departmental stakeholders, including release awareness, changeimpacts, and operational best practices.
• Participate in vulnerability assessment, remediation, and routine securitymaintenance activities.
• Support automation and process improvements to increase applicationreliability, efficiency, and compliance.
• Participate in second and third level support for assigned enterpriseapplications.
• Participate in on call rotation to support system availability.

Physical Demands and Working Conditions

• On call availability required for system emergencies, including after hours
• Emergency on call availability 24x7x365

Physical Activities

Working Conditions

Additional Information

Remote Work Eligibility Statement
100% Remote Work Available for Texas Residents

H1B sponsorship not available for this position.

Special Instructions Summary

Important Message

1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.

2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.