Montvale, NJ
Responsibilities
-Lead day-to-day operations of the Application Support and Operations team, ensuring timely and accurate ticket triage, troubleshooting, and resolution.
-Collaborate with a team of other Support Analysts (both onshore and offshore).
-Act as the escalation point for complex incidents, performing hands-on troubleshooting and root cause analysis as needed.
-Collaborate closely with Microsoft other vendors and internal engineering teams on Azure performance, environment stability, and release management.
-Review and analyze logs, daily performance reports, and service metrics to ensure consistent application uptime and SLA adherence.
-Maintain strong communication and coordination across business, technical, and vendor teams.
-Implement best practices for incident, problem, and change management (ITIL).
-Drive continuous improvement across the support function - process automation, proactive monitoring, documentation, and knowledge sharing.
-Report KPIs, trends, and operational insights to leadership.
Qualifications
At least 6+ years of experience in Application Support, Production Operations, or Technical Service Management, including 3+ years in a leadership or management capacity.
Bachelor's degree in Computer Science, Information Systems, or related discipline
is preferred
Strong understanding of Microsoft Azure architecture, monitoring, and operational tools.
Technical proficiency in .NET / C#, SQL Server, and IIS/WCF/Windows-based application environments.
Hands-on ability to review logs, write SQL queries, and interpret system performance data.
Prior experience managing offshore support teams and coordinating global operations.
Excellent written and verbal communication skills; ability to interface effectively with vendors, engineers, and business stakeholders.
Knowledge of ServiceNow, Application Insights, and ITIL-based processes. Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AllSTEM Connections is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Additional Skills
(none specified)
AllSTEM Representative Contact Info
Account Executive:
McThomas
Branch Phone:
Location:
Ontario, CA
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 80184143
- Position Id: f16e74f5463a96ee9ebaf62d22bd40d7
- Posted 10 hours ago
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