Gainsight Administrator

We are looking for a Gainsight Administrator who will take ownership of a complex Customer Success technology ecosystem integrating Salesforce Sales and Revenue Cloud, BigQuery, and third-party automation tools while ensuring data integrity, scalable lifecycle automation, and seamless cross-functional collaboration

• Experienced with 4+ years of Gainsight Administration including Gainsight NXT
• Proficient in managing complex data integrations between BigQuery and Gainsight with strong SQL knowledge and the ability to troubleshoot data latency issues
• Skilled in working within the Salesforce ecosystem including Sales Cloud and Revenue Cloud with the ability to map, interpret, and collaborate on SFDC data models
• Knowledgeable in managing third-party connectors such as Zapier and working with APIs including handling rate limits and triggering webhooks
• Confident in using Gainsight Connectors 1.0 and 2.0 Rules Engine Event Framework External Actions Data Designer Success Plans and Journey Orchestrator
• Focused on data integrity with a strong understanding of building and maintaining a reliable source of truth across systems
• Capable of translating business needs into automated workflows including mapping customer lifecycle stages into structured Success Plans and Playbooks
• Experienced in managing multiple internal stakeholder teams and driving cross-functional collaboration
• Skilled in leading video calls and resolving issues directly with stakeholders
• Strong in written and spoken English communication

• Maintain and optimize daily data synchronization between BigQuery Salesforce and Gainsight
• Build and enhance lifecycle automation using Rules Engine to trigger Success Plans CTAs external events and Slack notifications for onboarding retention renewals and health monitoring
• Manage directional data flows across the Customer Success technology stack ensuring accuracy consistency and scalability
• Design and maintain automation logic leveraging Event Framework External Actions and Data Designer to support onboarding retention renewal and health score processes
• Maintain comprehensive documentation including a data dictionary and process maps for all integrations and automation workflows
• Handle end-user escalations investigate root causes and collaborate with Gainsight support when necessary

• Drive digital transformation for global clients by building scalable and intelligent Customer Success ecosystems
• Collaborate with top Salesforce and platform experts within a strong professional community
• Strengthen your architectural and integration expertise working with enterprise-scale data environments
• Influence platform strategy and contribute to continuous improvement initiatives
• Grow professionally through complex cross-functional projects and knowledge sharing within the Salesforce Center of Excellence