C3EL
C3EL

Cross-Functional IT Support Specialist

Scott AFB, IL, US • Posted 1 day ago • Updated 4 hours ago
Full Time
On-site
Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

  • Security Clearance
  • Adobe AIR
  • Application Support
  • Switches
  • Turnover
  • Onboarding
  • Migration
  • Documentation
  • Reporting
  • Technical Support
  • Management
  • Computer Networking
  • Recruiting
  • Network
  • Pure Data
  • IT Service Management
  • DoD
  • Cyber Security

Summary

**CONTINGENT UPON CONTRACT AWARD**
Overview:

Job Title: Cross-Functional IT Support Specialist

Security Clearance: Secret (or higher)

Location: Scott AFB, IL

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

Description:

C3EL is seeking a Cross-Functional IT Support Specialist to support our mission at Scott Air Force Base in Illinois. The professional will provide flexible cross-functional coverage across application support and end-user equipment support. This role is designed to preserve continuity of services, absorb workload spikes, backfill planned/unplanned absences, and support application transitions and fiscal-year-end demand.

Primary Responsibilities:
  • Provide application/account support, troubleshooting, ticket management, and higher-tier escalation as workload requires.
  • Provide desktop, printer, workstation move, peripheral, and desk-to-switch connectivity support as required.
  • Backfill team members during planned/unplanned absences and support continuity during turnover or onboarding periods.
  • Assist with application transitions, account migrations, new-user setups, relocations, and configuration changes.
  • Proactively identify recurring support issues and contribute to SOPs, knowledge bases, diagrams, and central documentation.
  • Coordinate with Government application administrators, DISA Tier II/III teams, field sites, and other support organizations.
  • Provide additional coverage during elevated workload periods, including the Government fiscal-year fourth quarter.
  • Support weekly metrics and reporting by maintaining complete and accurate support records.

Required Qualifications:

  • U.S. Citizenship.
  • Broad experience across application/user support and desktop/end-user support functions.
  • Experience with ticket management, account administration, workstation/peripheral troubleshooting, and basic network troubleshooting.
  • Ability to shift between support functions based on mission priorities and staffing needs.
  • Ability to meet applicable DISA personnel security and network-access requirements.

Preferred Qualifications:
  • DoD/federal enterprise support experience.
  • Experience with SPS/PD2, ECWM, or similar Government business applications.
  • Previous DISA support experience.
  • IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.

Education / Experience:
  • High school diploma and at least 5 years of relevant experience.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90883148
  • Position Id: 40452de934ebc116d5a59b5df6fb0dca
  • Posted 1 day ago
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Application Support Specialist / Systems Administrator

Scott Air Force Base, Illinois

•

Today

Full-time

IT Support Team Lead / Senior Systems Administrator

Scott Air Force Base, Illinois

•

Today

Full-time

End User Support / Systems Administrator

Scott Air Force Base, Illinois

•

Today

Full-time

Computer User Support Specialist

Scott Air Force Base, Illinois

•

Today

Full-time

USD 40,001.00 - 80,000.00 per year

Search all similar jobs
More jobs at C3EL in Scott AFB, IL