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End User Support / Systems Administrator

Scott AFB, IL, US • Posted 1 day ago • Updated 5 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

Security Clearance
Adobe AIR
Printer Support
Computer Hardware
Documentation
Testing
Functional Testing
Reporting
Service Desk
Repair
Microsoft Windows
Printers
Computer Networking
Issue Tracking
Network
Technical Support
Switches
Structured Cabling
Enterprise Networks
IT Service Management
DoD
Cyber Security

Summary

**CONTINGENT UPON CONTRACT AWARD**
Overview:

Job Title: End User Support / Systems Administrator

Security Clearance: Secret (or higher)

Location: Scott AFB, IL

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

Description:

C3EL is seeking an End User Support / Systems Administrator to support our mission at Scott Air Force Base in Illinois. The professional will provide on-site end-user equipment and connectivity support, including workstation setup and relocation, printer support, hardware/peripheral troubleshooting, desk-to-switch connectivity troubleshooting, ticket documentation, testing, and escalation.

Primary Responsibilities:

Provide IT equipment support for new-user workstations and relocation moves within Building 3600.
Disconnect, move, reconnect, and test workstation equipment and peripherals for connectivity and functionality.
Provide end-user network connectivity troubleshooting from the desk to the switch and escalate unresolved issues as required.
Conduct monthly connectivity and functionality testing of community printers and report issues to the Global Service Desk.
Track printer and end-user equipment issues in the designated trouble-ticket system and follow repair status through closure.
Document work initiation, progress, completion, corrective actions, and status updates in support records/tickets.
Coordinate with DOD application administrators and DISA Tier II/III teams when issues cross technical support boundaries.
Assist with timely user support, move requests, and configuration changes while maintaining required response standards.

Required Qualifications:

U.S. Citizenship.
Experience supporting Windows workstations, peripherals, printers, and end users in an enterprise environment.
Experience performing workstation moves/adds/changes and basic network-connectivity troubleshooting.
Experience with trouble-ticket systems and escalation processes.
Ability to meet applicable DISA personnel security and network-access requirements.

Preferred Qualifications:

DoD or federal desktop/end-user support experience.
Experience supporting users in a high-tempo mission or contracting environment.
Basic familiarity with switches, structured cabling, and enterprise network troubleshooting.
IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.

Education / Experience:

High school diploma and at least 2 years of relevant experience.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90883148
Position Id: 67f0d60dc4d94a60c80939e5203dec2c
Posted 1 day ago

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