IT Field Operations Technician (IN, Jeffersonville)IN, JeffersonvilleIT Field Operations TechnicianFive Star Breaktime SolutionsJoin the Team Keeping America Fed - Five Star Breaktime Solutions is Hiring!Five Star Breaktime Solutions is a premier provider of away-from-home convenience services, committed to delivering innovative breaktime solutions that enhance customer experiences.
We are seeking an IT Field Operations Technician to support the installation, maintenance, and ongoing operation of our Micro Market, Vending, Cafeteria, and Office Coffee Service (OCS) technology platforms. This role is ideal for a hands-on, technically skilled professional who enjoys working independently, troubleshooting technology in the field, and building strong relationships with customers and vendors.
As an IT Field Operations Technician, you'll play a critical role in keeping our retail technology systems connected, operational, and customer-ready across multiple business lines.
Position SummaryThe IT Field Operations Technician will support the launch and day-to-day operation of Micro Markets while also assisting with technical support for vending, cafeteria, OCS, and company infrastructure systems. This position works closely with operations leadership, customers, vendors, and the corporate IT team to ensure equipment, network connectivity, and retail technology remain fully functional and optimized.
Essential Duties & ResponsibilitiesMarket Installations & Technical Support- Attend site surveys and account walkthroughs with management for new installations and conversions when applicable.
- Install and configure kiosks, camera systems, DVR systems, wireless devices, and networking equipment for Micro Market locations.
- Troubleshoot and restore network connectivity issues for market locations and related retail technology.
- Configure customer network connections and coordinate with client firewall or IT teams when needed.
- Maintain and support cameras, DVR systems, wireless solutions, and network devices across active market locations.
- Complete service calls and technical repairs for market accounts in a timely and professional manner.
- Monitor connectivity of active sites through various software portals and reporting systems.
Operations & Customer Support- Work closely with customers, vendors, and internal operations teams to ensure successful installations and ongoing support.
- Support all retail business lines including Micro Markets, Vending, Cafeteria, and OCS operations as needed.
- Maintain accurate records and documentation for wireless devices, network systems, and installed equipment.
- Process warranty claims, parts returns, and replacement coordination for retail technology equipment.
- Identify and communicate any customer concerns, operational risks, or account retention opportunities to leadership.
Safety & Compliance- Maintain a clean, organized, and safe work environment.
- Follow all workplace safety policies and procedures.
- Operate company vehicles safely and maintain a professional appearance while representing Five Star.
QualificationsEducation & Experience- Associate's or Bachelor's degree in a related technical field preferred, or equivalent work experience.
- Certifications such as A+, Network+, MCP, or related certifications preferred.
- Previous experience with networking, field technology support, or retail technology systems preferred.
- Knowledge of the vending or micro market industry is a plus.
Technical Skills- Knowledge of networking and cabling including Cat5/Cat6, BNC, and related infrastructure.
- Strong working knowledge of Microsoft Office applications including Excel, Word, Outlook, and PowerPoint.
- Ability to troubleshoot network connectivity, wireless systems, and retail technology hardware.
- Strong project management and organizational skills.
Professional Skills- Excellent communication and customer service skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Strong problem-solving and troubleshooting abilities.
- Ability to interpret technical instructions, manuals, and diagrams.
Physical Requirements- Ability to lift and move up to 40 pounds regularly.
- Frequent standing, walking, bending, kneeling, climbing, and reaching throughout the workday.
- Ability to work in warehouse, office, customer site, and field environments.
What We Offer- Paid Vacation after 6 months
- Seven Paid Holidays per year
- Medical, Vision, and Dental Insurance
- 401(k) Matching Program
- Company Vehicle and Tools Provided (where applicable)
- Career Growth Opportunities
- Weekly Pay
Requirements- Valid driver's license with a clean driving record required.
- Must be able to pass a background check and drug screen.
- Ability to travel locally and regionally as needed for installations and service support.
Five Star Breaktime Solutions is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
Location - IN, Jeffersonville - IN - 1635 Production Rd 
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