HR Technology Support Analyst

Merrifield, VA, US • Posted 9 hours ago • Updated 9 hours ago
Contract Corp To Corp
Contract W2
12 Months
On-site
$33 - $38/hr
Fitment

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Job Details

Skills

Summary

Title: HR Technology Support Analyst

Location: Vienna,VA
Employment Type: Contract 

Compensation:
Pay Range: $33.00-$38.00 Per HR

Description
We are looking for a Technology Support Analyst to join our team in a contract role for 6 months. 
This position is based in the regional area of Vienna, VA, and requires on-site presence 3 days a week or can be fully remote. 
The role involves providing frontline support for enterprise human resources systems and business applications, focusing on production support, issue triage, and coordination of standard support activities. 
Experience with generic enterprise resource planning and service management systems is essential.

Key Responsibilities
Serve as the initial contact for technology-related support requests and incidents.
Manage request intake, perform triage, and ensure accurate documentation of tickets.
Monitor support channels to ensure timely responses.
Resolve low-risk, repeatable issues using established procedures.
Coordinate routine system updates and maintain a release calendar.

Qualifications
3-5 years of operational support experience in a production environment.
Familiarity with incident and request management concepts.
Basic understanding of ticketing systems like service management platforms.
Strong organizational and prioritization skills.
Excellent communication and customer service skills.

Core Technologies
Enterprise Resource Planning Systems | Service Management Platforms

Contact Authorization:
By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy here   

Benefits:
Learn more about our benefits offerings here   

Onboarding Expectations:
Learn more about our Onboarding Process here   

EEO Statement:
Learn more about our EEO policy here   
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: mitchmar1
  • Position Id: 26-14481
  • Posted 9 hours ago
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