ServiceNow Architect

Introduction

As a ServiceNow Architect, you will serve as the go-to expert for the ServiceNow platform across multiple business domains. You will lead the architecture, design, and implementation of scalable and secure ServiceNow Solutions. Your role will involve customizing and configuring IT Service Management modules following ITIL standards and best practices.

Responsibilities

• Lead the architecture, design, and implementation of scalable and secure ServiceNow Solutions
• Customize and configure IT Service Management modules following ITIL standards and best practices
• Oversee and support the development of IT Service Management, IT Asset Management, Customer Service Management, and Custom Application Development
• Establish and enforce platform best practices, governance standards, and development lifecycle processes
• Define enterprise architecture standards for ServiceNow and ensure alignment with organizational technology roadmaps
• Lead cross-functional architecture reviews to optimize enterprise integrations and workflows
• Utilize Automated Test Framework to ensure code quality and platform stability
• Collaborate with stakeholders to assess customer service needs and translate functional requirements into technical solutions
• Promote platform upgrades, feature adoption, and support for ServiceNow releases and patching
• Guide and mentor development teams, conduct code reviews, and support code promotions across environments

Requirements

Required skills:

• Application Development
• Solution Architecture
• ServiceNow
• Change Management
• Continuous Integration
• Data Integrity
• IT Service Management
• IT Asset Management
• Functional Requirements

Preferred skills:

• Google App Engine

Detailed Job Activities

• Participate in daily stand-up meetings to provide project updates and discuss blockers
• Lead end-to-end design of complex integrations, ensuring data integrity and security compliance
• Analyze incoming business requirements and assess feasibility within the ServiceNow platform
• Design enterprise-level workspace experiences using UI Builder
• Identify opportunities for process automation and implement solutions using flow designer
• Design and maintain integrations with external systems using REST, SOAP, and Mid Servers
• Implement and manage Role based access control (RBAC) and compliance standards
• Troubleshoot and resolve platform issues, including performance and script errors
• Design and develop new features, forms, workflows, and catalog items using JavaScript and UI Builder
• Collaborate with stakeholders and technical teams to gather requirements and define solution architecture
• Perform automated testing using Automated Test Framework (ATF)
• Conduct peer code reviews to ensure best practices are maintained
• Review and merge update sets, promote code changes following change management protocols
• Document solution designs, configurations, and technical processes for maintainability