Technical Lead SRE

Hi,

Hope all well!!

I wanted to share an exciting opportunity with Rakuten for a Technical Lead / Sr. Technical Lead  (Technical Support, Cloud CNS Team).

Role:                    Technical Lead / Sr. Technical Lead  (Technical Support, Cloud CNS Team)
Location:             San Mateo, California
Job type:             Permanent
Client:                  Rakuten

Industry: Telecom

Job Summary :

In SRE Team at Rakuten Symphony, you will play a pivotal role in ensuring the stability, scalability, and reliability of Rakuten Cloud production deployments. Your responsibilities will include supporting the Rakuten Cloud Native Kubernetes Platform & Rakuten Cloud Native Storage, and ensuring the overall high availability of these platforms

Key Responsibilities:

·                Proactively identify and address issues to meet service level agreements (SLA), ensuring the continuous reliability and performance of the system

·                Collaborate closely with the engineering team to troubleshoot and resolve issues, leveraging strong problem-solving skills and technical expertise.

·                Develop comprehensive runbooks to streamline and document operational procedures, ensuring effective and standardized processes for the team

·                Serve as member of platform team to closely work with application teams to ensure availability

·                Act as a key member of the platform team, collaborating closely with application teams to ensure uptime, seamless integration and optimal performance of the overall system.

·                Optimize Rakuten Cloud platform infrastructure for high availability and scalability.

·                Create tools using shell scripting or Python to empower L2 Engineers, enhancing efficiency and streamlining processes within the team.

·                Collaborate within a global team spanning Japan, Europe, and North America, operating on a shift basis to ensure around-the-clock support and seamless coordination across different time zones.

Relevant Skills:

·                Strong Linux System Admin Experience with excellent troubleshooting and problem-solving skills

·                Certified Kubernetes Administrator (CKA), Certified Kubernetes Security Specialist (CNS)

·                Good knowledge of cloud-related services like compute, storage, network, and automation

·                Experience in Software Defined storage (SDS)

·                Experience in virtualization technologies

·                Experience in service mesh technologies such as Istio and Envoy

·                Demonstrable scripting skills and automation (bash, python etc.)

·                Interest in identifying new cloud technologies, tools & processes drives innovation and business value.

·                Self-motivated, learning quickly, and delivering results with minimal supervision

·                A Bachelor’s Degree in Computer Science, Engineering or equivalent experience

RAKUTEN SHUGI PRINCIPLES:

Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success :

•                     Always improve, always advance. Only be satisfied with complete success - Kaizen.

•                     Be passionately professional. Take an uncompromising approach to your work and be determined to be the best.

•                     Hypothesize - Practice - Validate - Shikumika. Use the Rakuten Cycle to success in unknown territory.

•                     Maximize Customer Satisfaction. The greatest satisfaction for workers in a service industry is to see their customers smile.

•                     Speed!! Speed!! Speed!! Always be conscious of time. Take charge, set clear goals, and engage your team.