Project Manager II

Title: Project Manager II

Duration: 12 Month contract

Location: Denver, CO, 80202(Remote)

Description:

The Technical Project Manager will lead the planning, execution, and delivery of projects integrating CXOne and Salesforce platforms within a dynamic healthcare environment. This role requires a blend of technical expertise, project management skills, and a deep understanding of healthcare operations. The successful candidate will collaborate with cross-functional teams to ensure solutions meet business objectives, regulatory requirements, and deliver exceptional patient and provider experiences.

Roles & Responsibilities:

Project Leadership:

Oversee end-to-end project management for ServiceNow implementations, upgrades, and integrations. Ensure projects are delivered on time, within scope, and on budget.

Stakeholder Engagement: Work closely with business leaders, IT teams, and external vendors to gather requirements, define project goals, and communicate progress.

Technical Coordination: Translate business needs into technical specifications. Coordinate with developers, architects, and QA teams to ensure solutions are robust, scalable, and compliant.

Risk & Issue Management: Identify potential risks and issues early. Develop mitigation strategies and maintain clear documentation throughout the project lifecycle.

Process Improvement: Drive continuous improvement by analyzing workflows, identifying bottlenecks, and recommending enhancements to maximize efficiency and quality.

Compliance & Security: Ensure all solutions adhere to healthcare regulations and company security standards.

Reporting & Documentation: Maintain comprehensive project documentation, status reports, and dashboards for leadership and stakeholders.

Required Qualifications:

·        Experience: Minimum 5 years of project management experience in healthcare or related industry.

·        Proven track record managing ServiceNow and Workday projects.

·        Experience with Workday/ServiceNow implementations.

·        Technical Skills: Strong understanding of ServiceNow and Workday architecture, APIs, and integration methods.

·        Familiarity with healthcare data standards and interoperability.

·        Proficiency in project management tools (e.g., Jira, Confluence, Apptio/TargetProcess, ServiceNow).

·        Soft Skills: Excellent communication, leadership, and interpersonal skills.

·        Ability to manage multiple priorities in a fast-paced environment.

·        Strong analytical and problem-solving abilities.

Preferred Qualifications:

·        Experience working with major healthcare organizations.

·        Knowledge of patient engagement solutions and digital health platforms.

·        Agile and Waterfall project management methodologies.

Education:

·        Bachelor’s degree in Computer Science, Information Systems, Business, or related field.