***Candidates must be currently authorized to work in the United States on a full-time, permanent basis. StaffRight Associates and our clients do not provide visa sponsorship for this position.
This is a 6+ month W2 contract opportunity.
The Opportunity
StaffRight Associates is seeking a polished, high-caliber technical professional to step into an impactful enterprise support role. In this position, you will serve as a critical tier of advanced technical resolution, directly interfacing with corporate employees and the executive leadership team.
This contract engagement offers the chance to elevate your technical career within a sophisticated infrastructure environment, balancing hands-on problem solving with premier client service to ensure seamless business operations.
What You’ll Do
Champion the rapid resolution of tier-2 corporate help desk escalations utilizing established protocols and best practices.
Manage and track advanced incident workflows through enterprise ticketing platforms to meet rigorous service level agreements.
Diagnose complex software, hardware, network connectivity, virtual private network (VPN), and mobile device anomalies.
Deliver white-glove, face-to-face technical remediation for local staff and C-suite executives.
Execute proactive system optimization, including software deployment, security patching, OS upgrades, and post-change validations.
Isolate system defects and collaborate across multi-functional IT infrastructure teams to drive root-cause remediation.
Master cutting-edge diagnostics, monitoring tools, and troubleshooting frameworks to maintain high system availability.
Fulfill project milestones and operational work orders in strict alignment with corporate quality benchmarks.
Analyze systemic IT trends and recurring operational bottlenecks to assist with deeper forensic investigations.
Translate complex technical architectures and incident statuses into clear, actionable updates for leadership and end-users alike.
What You Bring
Expertise in resolving intricate client-side hardware, OS, mobility, and network access challenges.
Proficiency with enterprise-grade IT Service Management (ITSM) ticketing platforms.
Sophistication in delivering executive-level technical care with exceptional diplomacy and professionalism.
Communication skills that allow you to articulate technical constraints clearly to non-technical business partners.
Collaboration skills necessary to navigate cross-functional technical domains and coordinate with tier-3 engineering groups.
Dedication to customer advocacy, showcasing a track record of elevating user satisfaction metrics.
Background thriving within large-scale corporate physical environments and hybrid workspaces.
Analytical acumen to detect underlying IT patterns, mitigate widespread disruptions, and contribute to permanent fixes.
Agility to juggle competing technical demands and shift priorities dynamically in a fast-paced setting.
Experience encompassing at least 3 to 5+ years of dedicated technical infrastructure or desktop engineering support.
Credentials such as an Associate degree in an information technology field, specialized technical training, or industry certifications (preferred).
Joining StaffRight Associates
When you partner with StaffRight Associates in your search for your next role, you’re doing more than pursuing a job, you’re aligning yourself with a team of experts committed to placing top-tier talent in truly impactful positions.
We take pride in fostering professional growth and connecting forward-thinking individuals with organizations that value innovation and excellence. We look forward to showcasing your expertise in a way that resonates with our clients and opens the door to meaningful opportunities.
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