Technical Writer

Key Responsiblities:

• Review, edit, and update agency website content to ensure accuracy, consistency, accessibility, and alignment with agency branding and communication standards.

• Draft, revise, and maintain website text, announcements, newsletters, guidance documents, and other agency communications.

• Edit and proofread a variety of written materials for grammar, punctuation, clarity, tone, and formatting.

• Review, update, and standardize Standard Operating Procedures (SOPs) and other operational documentation.

• Format documents, reports, manuals, presentations, and correspondence for internal and external distribution.

• Collaborate with subject matter experts and program staff to gather information and translate technical or complex information into clear, concise, and audience-appropriate content.

• Ensure all documents comply with agency style guides, document control procedures, and applicable policies.

• Maintain document version control and support the organization of agency documentation.

• Recommend improvements to documentation processes, templates, and writing standards to promote consistency and efficiency.

• Perform other related duties as assigned.

Minimum Qualifications:

• Bachelor’s degree in English, Technical Writing, Communications, Journalism, Public Administration, or a related field. Relevant experience may substitute for education where applicable.

• One (1) to six (6) years of professional experience in technical writing, editing, communications, or document management.

• Experience editing website content and technical or administrative documentation.

• Experience developing and maintaining Standard Operating Procedures (SOPs).

• Excellent written, verbal, editing, and proofreading skills with exceptional attention to detail.

• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) and Adobe Acrobat.

• Experience using content management systems (CMS) for website updates is preferred.

• Ability to manage multiple projects, prioritize deadlines, and work independently and collaboratively.

• Strong organizational, analytical, and communication skills.