Zenith Infotek LLC
Zenith Infotek LLC

Technical/ Desktop Support Engineer

• Posted 9 hours ago • Updated 9 hours ago
Full Time
Part Time
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Job Details

Skills

  • Network
  • IT Operations
  • Operating Systems
  • Management
  • Issue Resolution
  • Computer Hardware
  • Onboarding
  • Inventory
  • Documentation
  • Remote Support
  • Microsoft Windows
  • Laptop
  • Printers
  • Microsoft Office
  • Microsoft Outlook
  • Computer Networking
  • LAN
  • Wireless Communication
  • Virtual Private Network
  • TCP/IP
  • Active Directory
  • Identity Management
  • Incident Management
  • Communication
  • Microsoft
  • Microsoft SCCM
  • Hardware Installation
  • ITIL
  • Technical Support
  • IMG
  • Change Management
  • Configuration Management
  • Content Management
  • Technical Direction
  • SANS
  • Recruiting
  • Distribution

Summary

Hello,



This is Rohit from Zenith Infotek LLC.



I came across your profile and wanted to check if you are currently looking for new opportunities. We are hiring for a Technical/ Desktop Support Engineer for one of our clients. This is a 100% onsite opportunity.



Please find the job details below:

Job Title: Onsite Technical Support Engineer / Desktop Support Engineer

Location: Edmonton, Alberta, Canada

Duration: 4-6 Months (Extendable)

Work Mode: Onsite

Job Summary

We are looking for an experienced Onsite Technical Support / Desktop Support Engineer to provide end-user IT support and resolve hardware, software, and network-related issues. The candidate will be responsible for providing hands-on technical assistance to employees and ensuring smooth day-to-day IT operations.

Key Responsibilities

  • Provide onsite technical support and desk-side assistance to end users.
  • Troubleshoot hardware issues related to desktops, laptops, printers, monitors and other IT peripherals.
  • Install, configure and maintain Windows operating systems and software applications.
  • Handle user account setup, password resets and access-related issues.
  • Troubleshoot basic LAN, Wi-Fi, VPN and connectivity issues.
  • Support Microsoft Office 365, Outlook, Teams and other business applications.
  • Manage IT tickets and ensure timely issue resolution.
  • Assist with hardware deployment, installation, upgrades and replacement.
  • Support employee onboarding and offboarding activities.
  • Coordinate with remote IT teams for escalated technical issues.
  • Maintain IT asset inventory and documentation.

Required Skills

  • Experience in Desktop Support / Onsite Technical Support / IT Helpdesk.
  • Strong knowledge of Windows OS (Windows 10/11).
  • Hands-on experience with laptops, desktops, printers and peripherals.
  • Knowledge of Microsoft Office 365, Outlook and Teams.
  • Basic networking knowledge (LAN, Wi-Fi, VPN, TCP/IP).
  • Experience with Active Directory and user account management.
  • Familiarity with IT ticketing tools and incident management.
  • Good communication and troubleshooting skills.

Preferred Skills

  • Knowledge of Microsoft Intune and SCCM.
  • Experience with hardware installation and configuration.
  • ITIL or IT support process knowledge.
  • Experience working in an enterprise IT support environment.



Please review the opportunity and let me know if you are interested. We would be happy to discuss the role in more detail.



Looking forward to hearing from you.

Respectfully Yours,

Rohit Kumar Mishra || Senior Technical Recruiter

Zenith Infotek LLC | 4400 State Hwy 121, Suite 335, Lewisville, TX 75056

Contact: | | ;/u>

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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90987771
  • Position Id: OOJ - 2577-1581-1793976526
  • Posted 9 hours ago

Company Info

About Zenith Infotek LLC

At Zenith Infotek, we pride ourselves on being at the forefront of technological advancements. Our team is dedicated to providing innovative solutions that not only meet but exceed client expectations, ensuring a seamless integration of technology into their business processes. With a focus on AI-driven methodologies, we empower organizations to harness the full potential of their workforce and technology, paving the way for a future where efficiency and intelligence go hand in hand.

Our commitment to excellence is reflected in our diverse range of services, from IT staffing to comprehensive consulting. We understand the unique challenges faced by businesses today and tailor our strategies to address these needs effectively. By leveraging our expertise in SaaS and cloud computing, we help clients navigate the complexities of digital transformation, ensuring they remain competitive in an ever-evolving market.

Zenith Infotek is not just a service provider; we are your strategic partner in growth. Our approach combines deep industry knowledge with cutting-edge technology to deliver solutions that drive real results. Whether you are looking to enhance your hiring processes with AI or seeking guidance on your digital journey, our team is here to support you every step of the way.

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