ServiceNow Platform Administrator

Remote • Posted 2 days ago • Updated 2 days ago
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Summary

Role Summary

This position involves serving as a ServiceNow Platform Administrator and Architect, responsible for supporting the administration, maintenance, and strategic development of the ServiceNow platform. The role requires a seasoned professional with extensive experience in platform configuration, integration, and architecture support to ensure optimal performance and scalability. The individual will collaborate closely with stakeholders to enhance platform capabilities and support ongoing IT Service Management processes.

Responsibilities

  • Manage day-to-day platform administration, including user, group, and role management, access controls, and configuration updates
  • Support platform upgrades, patches, instance clones, and release management activities to ensure system stability
  • Configure and maintain core ServiceNow modules such as Incident, Problem, Change, Request, Knowledge, and CMDB
  • Develop and support workflows, business rules, forms, catalogs, reports, dashboards, and notifications
  • Monitor platform performance, diagnose issues, and implement performance tuning measures
  • Support integration efforts with other enterprise systems via REST API, Transform Maps, MID Server, and Integration Hub
  • Maintain platform governance, data quality, and support SOX compliance and audit activities
  • Provide end-user support, training, and operational guidance to ensure effective platform usage
  • Collaborate with stakeholders to gather requirements for new features and platform enhancements
  • Leverage AI tools and capabilities to improve productivity and solution quality

Qualifications

  • Minimum of five (5) years of experience in ServiceNow platform administration, configuration, and architecture support
  • Current ServiceNow Certified System Administrator (CSA) certification
  • Proven experience with core modules such as Incident, Problem, Change, Knowledge, and CMDB
  • Strong understanding of platform management, workflows, scripting (JavaScript), and development concepts
  • Experience supporting platform upgrades, patches, and performance monitoring
  • Ability to support integrations with other enterprise systems using REST API and other tools
  • Excellent communication skills, both oral and written, with the ability to present technical information clearly
  • Experience with Agile methodologies, SDLC practices, and application lifecycle management
  • Familiarity with AI tools like Github Copilot and Playwright for enhanced productivity
  • Ability to quickly adapt to changing priorities and handle multiple tasks efficiently.
  • This position requires eligibility for a U.S. Government security clearance. In accordance with federal law, U.S. citizenship is required.

Publishing Pay Range: $47.00 - $48.00 hourly

This is a fully remote role and can be performed from an approved location.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10112156
  • Position Id: 112829
  • Posted 2 days ago

Company Info

About GDH

GDH is a technology workforce solutions provider committed to always giving and delivering more. Better talent. More client and consultant support. Greater service. World-class outcomes. Providing technology staffing, project solutions, and recruitment process outsourcing (RPO), we will be able to deepen our understanding of your business challenges, stay up to date with industry trends, and enhance our ability to create custom solutions to help achieve your business outcomes. We have established ourselves as a trusted partner to countless businesses operating in the communications sector. Our primary goal is to source and recruit the most talented professionals, assemble teams of skilled specialists, create innovative recruitment and professional services strategies that drive growth and foster innovation.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for
employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Applicants with disabilities that require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit GDH's website for notice of collection for California applicants.

 

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Justin Gattis

Justin Gattis

Strategic Delivery Recruiter @ GDH
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