Website Modernization Project Lead

3.       Position Description and Job Skill Set

Description of the job functions the contractor will be expected to perform. 

Website Redevelopment Execution

•          Serve as the primary day-to-day execution lead working directly with Tyler Technologies on the Drupal-based website redesign and rebuild.

•          Drive content strategy, information architecture decisions, and editorial direction in partnership with DOM program area stakeholders and control board.

•          Lead content migration planning and execution, including auditing existing content, coordinating with content owners, and managing migration workflows.

•          Oversee quality assurance, execute user acceptance testing (UAT), and coordinate pre-post-launch readiness activities.

ADA Title II & Accessibility Compliance

•          Lead ADA Title II compliance efforts across the website redevelopment, ensuring all deliverables meet WCAG 2.1 AA standards at minimum working directly with the DOM Legal and Compliance project stakeholders.

•          Coordinate accessibility remediation activities with the Tyler Technologies team, Smartsheet resources, and internal DOM stakeholders.

•          Maintain documentation of compliance activities and communicate status to project leadership.

Web Governance & Change Management System

•          Design and implement a sustainable web governance framework for DOM, including content request workflows, approval processes, and roles/responsibilities for ongoing site maintenance.

•          Develop SOPs, training materials, and process documentation to support the governance model post-launch.

•          Coordinate with iTech resources on the technical workflow components of the change management system.

•          Lead change management activities to support staff adoption of new web processes and tools after launch.

Stakeholder Engagement & Content Coordination

•          Engage directly with leaders and staff across DOM program areas to gather content requirements, facilitate reviews, and drive timely approvals alongside the DOM Project Manager.

•          Translate program area needs into actionable guidance for the Tyler Technologies team.

•          Facilitate working sessions, content workshops, and review meetings with program area representatives.

Reporting & Communication

•          Provide weekly written status updates to the DOM Project Manager, executive sponsors, and the Design/Control Board as requested.

•          Maintain project documentation, decisions logs, and content inventories alongside the DOM Project Manager.

•          Flag risks, issues, and blockers in a timely manner and work collaboratively to resolve them alongside the DOM Project Manager.

Required Skills/Experience

Provide the minimum required skills and/or experience the contractor must possess to qualify for this position.  These requirements will be transferred to the Score Sheet and candidates without these requirements reflected on their resume will NOT be presented to the manager for consideration.  

•          Demonstrated experience leading or serving in a significant execution role on large-scale (100+ pages and multiple stakeholder groups) website redesign or redevelopment projects, including multiple full development lifecycles from planning through production launch.

•          Experience leading public-sector or government website redesign projects involving websites with substantial content libraries.

•          Experience working directly with external technology vendors and professional services firms to drive delivery.

•          Hands-on experience with website implementations, migrations, or redevelopment projects.

•          Working knowledge of ADA Title II and WCAG accessibility standards as they apply to web content and design.

•          Experience developing or implementing web governance frameworks, content workflows, or digital change management processes.

•          Strong stakeholder engagement, facilitation, written communication, and organizational skills.

Preferred/Not Required

Provide any skills/experience that would be helpful for the candidate to possess but not required. Examples: Previous supervisory experience, WebLogic experience helpful, etc.

•          Experience supporting Medicaid agencies, state health departments, healthcare organizations, or human services programs.

•          Experience supporting state government digital modernization or digital transformation initiatives.

•          Familiarity with Smartsheet forms, workflows, or automation (forms modernization is handled by a dedicated Smartsheet resource; general familiarity is a plus).

•          Experience coordinating enterprise content migration projects.

•          Experience coordinating activities across multiple departments, business units, or government agencies.

•          Proven ability to work independently, hold others accountable, and maintain project momentum in complex organizational environments.

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Accessibility certifications (CPACC, WAS) or project management certifications (PMP, PMI-ACP, CSM, CBAP), or equivalent demonstrated experience.

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Experience with Tyler Technologies web products or comparable content management platforms.

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Experience leading public-sector or government website redesign projects involving websites with substantial content libraries (200+ pages preferred).

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Self-starter who takes initiative and operates effectively with minimal oversight.

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Comfortable navigating complex government organizations and working across hierarchical levels.

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Skilled at holding stakeholders accountable in a collegial, professional manner.

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Results-driven with a bias toward action and a track record of driving initiatives to completion.

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Adaptable and comfortable with ambiguity, particularly in the early phases of a new initiative.

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Ability to attend in-person meetings and working sessions in Jackson, MS as required by the project schedule.