SAP S/4HANA Functional Lead

Position Description:
SAP S/4HANA Functional Lead (Order-to-Cash / OTC) The SAP S/4HANA Functional Lead role would own the SAP S/4HANA order management, invoicing, and pricing processes. This role drives fit-to-standard decisions, governs functional design and configuration and is accountable for end-to-end quality across requirements, testing, cutover, and adoption – ensuring sales execution, billing, revenue outcomes, and vehicle management processes work as intended. Core Responsbilities: OTC product ownership * Own end-to-end OTC design: lead-to-order handoffs, order management, pricing, availability, delivery, billing, returns, credit/debit, and customer service. * Define and enforce sales process standards across channels/regions while managing approved local variations. * Establish OTC KPIs (order cycle time, perfect order rate, fill rate/OTIF, billing accuracy, dispute cycle time, DSO impact drivers). Solution design * Understand design and decisioning for: - Sales document types, item categories, copy control, partner determination - Pricing procedures/condition technique, rebates/settlements (if in scope) - Billing types, billing plans/milestones (if applicable), output/invoicing requirements - Credit/debit memo flows, * Ensure design supports required revenue recognition, tax, and compliance needs in coordination with Finance. * Create/Review functional specifications for enhancements, forms/outputs, and integrations. Integrations & cross-functional alignment * Coordinate tightly with: - Finance (FI/CO) for billing to accounting, revenue, taxes, profitability - Customer master/data governance for sold-to/ship-to/bill-to hierarchies and partner roles - Customer/Dealer portal * Validate end-to-end scenarios across systems (EDI, middleware, carriers, tax engines, payments). Reporting, controls, and security * Define OTC reporting needs: billing generation, billing blocks, pricing overrides, etc. * Ensure controls are designed and testable: approvals, pricing override controls, billing block governance, audit trails. * Partner with security on segregation of duties (SoD) and role design for sales ops, customer service, pricing, and billing users. Testing ownership (business quality gate) * Own OTC ITC/UAT strategy and execution; contribute to SIT end-to-end coverage. * Create/approve test scripts for: standard flows + exceptions (backorders, partial deliveries, free goods, returns, cancellations, billing blocks, credit holds). * Lead defect triage and prioritization; confirm fixes and sign off on readiness. Data readiness (OTC master and transactional) * Own business definitions and validation for: - Customer master (business partners), partner functions, hierarchies - Material master sales views, listings/exclusions (if used) - Pricing conditions, contracts, discounts, freight/surcharges - Open orders, deliveries, billing documents migration (if in scope) * Define data governance expectations post go-live (ownership, stewardship, quality checks). Cutover & go-live readiness * Define OTC cutover activities: open order strategy, delivery/billing cutoffs, output readiness, EDI partner coordination. * Ensure readiness of downstream partners/integration applications * Lead hypercare prioritization for OTC incidents and stabilization. Change management & training * Define role impacts for pricing, and billing teams. * Review and sign off training materials, job aids, and SOP updates for OTC. * Build and leverage super-user network; drive adoption and process compliance. Vendor/SI governance & stakeholder management * Serve as the client SME for OTC design choices and tradeoffs. * Run workshops, document decisions, manage RAID (Risks, Assumptions, Issues, Dependencies) items, and escalate cross-functional conflicts.
Skills Required:
Uat, SAP S4 HANA, Leadership, SAP
Experience Required:
Required Qualifications: * 7–12+ years in sales operations/OTC and/or SAP Sales functional leadership. * 1–2+ years with SAP S/4HANA implementations (or ECC to S/4HANA transformation) with OTC ownership. * Deep knowledge of pricing, order management, delivery, and billing processes and controls. * Experience and/or awareness of SAP Vehicle management solution and it''s integration to broader order to cash, record to report (finance), and logistics processes * Strong cross-functional leadership with Finance, Supply Chain, and Customer master data teams. * Proven ability to make fit-to-standard decisions and manage scope pragmatically. Required skills: * SAP S/4HANA Sales functional fluency; ability to review configuration impacts * UAT leadership and quality gate discipline * Integration awareness (EDI, middleware, tax/payment interfaces) and issue triage * Clear executive communication (risks, tradeoffs, go/no-go readiness) * Experience with Settlement Management/Rebates, Output Management (BRF+), and Fiori app enablement * Exposure to SAP SD/VMS processes, Finance integration, customer/dealer portal integration * Industry experience with complex pricing
Education Required:
Bachelor''s Degree
Education Preferred:
Master''s Degree
Additional Information :
HYBRID SCHEDULE: 4 days a week in the office in Dearborn, 1 day a week from home. Fully remote is NOT AN OPTION for this position. Candidate must be located near the Metro Detroit area and able to begin commuting by the start date.