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IT Support Engineer

Santa Clara, CA, US • Posted 3 days ago • Updated 8 hours ago

Full Time

On-site

USD $110,000.00 - 135,000.00 per year

Fitment

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Job Details

Skills

Server Administration
Microsoft Technologies
VMware
Physical Layer
Data Link Layer
Computer Hardware
Help Desk
Technical Support
System Administration
Operating Systems
Active Directory
DNS
Dragon NaturallySpeaking
GPO
Management
Servers
Microsoft Windows
Linux
Storage
Replication
Load Balancing
Workflow
JIRA
Confluence
Virtualization
VDI
Citrix
Backup & Restore
Disaster Recovery
Business Continuity Planning
Scripting
Windows PowerShell
Microsoft Exchange
Microsoft Windows Server
Microsoft Operating Systems
Customer Service
Research
Documentation
Multitasking
English
Communication
Computer Science

Summary

Description

Overview :

The IT Support Engineer provides support to employees experiencing technical problems and performs troubleshooting, problem diagnosis, resolution, and escalations. In-depth knowledge and hands-on experience with system and server administration and virtualization experiences are required. Area of expertise for this position includes Microsoft technologies, VMware virtualization, Citrix VDI, Linux and storage. Prior experience supporting L1 and L2 requests in IT would be helpful for this position.

Job Responsibilities :

Responds to requests for technical assistance.
Diagnoses and resolves technical hardware and software issues where applicable.
Research questions using available information resources.
Acts as an escalation resource for helpdesk support and advises on appropriate solutions.
Follows standard support procedures, provides troubleshooting guidelines, and assists with issue analysis and resolution.
Logs all system/infrastructure change and support interactions.
Assist with infrastructure and service deployment for new applications, including configuration, validation, and post-deployment support.
Creates documents for users, staff, consulting personnel, and developers.
Compares, evaluates, and assists in implementation and integration of new technologies into the computing environment.
Administers and performs assessment of standard software.

Job Requirements :

Approximately 8+ years of experience in IT support, systems administration, or IT engineering, with experience handling increasingly complex technical issues in enterprise environments.
Excellent knowledge of Windows Operating systems.
Knowledge of Active Directory (AD) & Domain Controller Administration including DNS and GPO management in a multi-site environment.
Experience with building and administering Windows servers and accompanying infrastructure, maintaining capacity and performance in enterprise environment.
Candidates must possess experience with both Windows and Linux mixed environments.
Experience supporting security incident investigations and remediation efforts, and escalating incidents according to established security policies.
Ability to multi-task in a dynamic environment with changing priorities.
Understanding of NASSAN Storage, Replication, load balancing, and LANWAN Technologies.
Work with vendors and perform upgrade/installation related activities, analysis and troubleshooting issues to provide resolution and execute on any new enhancement as required by business.
Experience and knowledge administering workflows and issue schemes in Jira Software and Confluence.
Experience with Infrastructure - virtual environment, VDi, Citrix Netscalar, Backup& Restore, disaster recovery and business continuity, is a PLUS.
Experience with automation scripting, such as Windows server Powershell, MS Exchange Cmdlets, Windows Server 2016, 2019, and 2022, is a PLUS.
Strong customer service skills with the ability to communicate effectively are required.
Collaborative IT professional with strong troubleshooting, research, documentation, and multitasking skills, able to work effectively with cross-functional teams and varying technical skill levels in a fast-paced environment.
Excellent English communication skills, both written and verbal are required.
BS in Computer Science or equivalent preferred

Annual base salary for this role in California, US is expected to be between $110,000 - $135,000. Actual pay will be determined on a number of factors such as relevant skills and experience, and the pay of employees in the similar role.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10119130
Position Id: 243985b0afde6187a06f094eb396e0f8
Posted 3 days ago

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