Jr. Site Support Technician

Junior Site Support Technician (Onsite)

Location

Cincinnati, OH
Onsite Professional Office Environment Job Description

We are seeking a Junior Site Support Technician to provide hands-on, in-person IT support in a professional office setting in Cincinnati. This role is ideal for an early-career IT professional who enjoys working face-to-face with end users, troubleshooting hardware issues, and delivering high-quality customer service.

You will serve as an onsite point of contact for IT support, helping ensure employees receive timely, professional, and effective technical assistance.

What You ll Do

• Provide onsite desktop and end-user support for office employees
• Troubleshoot and resolve hardware issues including laptops, desktops, monitors, docking stations, and peripherals
• Assist with workstation setups, device replacements, and basic software/application issues
• Support printers and conference room / A/V technology as needed
• Respond to walk-up and ticketed support requests with a strong customer-service mindset
• Escalate more complex issues to centralized IT teams when appropriate
• Maintain a professional, approachable presence in the office

Required Qualifications

• Associate s degree in Computer Science, Information Technology, or a related field (Bachelor s degree preferred)
• 1 3 years of experience in desktop support, helpdesk, or IT support roles (internships and early-career experience acceptable)
• Strong hardware troubleshooting skills
• Comfortable providing in-person, customer-facing support in a professional office environment
• Clear communication skills and a professional demeanor

Preferred Certifications

One or more of the following certifications are highly desirable:

• CompTIA A+
• CompTIA Network+
• Microsoft Certified: Modern Desktop Administrator Associate
• ITIL Foundation (or equivalent)

Nice to Have

• Experience supporting Windows-based environments
• Familiarity with IT ticketing systems
• Prior experience supporting users in a corporate or professional services setting

Why This Role

• Excellent opportunity to build hands-on IT support experience
• Professional onsite environment with consistent user interaction
• Strong foundation for growth into senior support, infrastructure, or systems roles

"Equal Opportunity Employer/Veterans/Disabled"