General IT Support Services

• Provide IT and operational support for systems related to driver licensing, vehicle registration, and remote issuance services.
• Troubleshoot system, application, and workflow issues while ensuring compliance with licensing regulations and operational requirements.
• Support both central and regional offices with technical assistance, process improvements, and user guidance.

Requirements/Must Have:

• Strong communication, interpersonal, and customer service skills.
• Ability to work independently as well as in a team environment.
• High level of accountability, professionalism, and flexibility.
• Willingness to travel, including overnight stays.
• Minimum of 2 years of computer technology experience.
• Ability to learn and interpret driver licensing systems, laws, and policies.
• Strong organizational skills and task-oriented mindset.

Responsibilities:

• Provide IT and software troubleshooting support to central and regional offices.
• Support systems used for driver licensing, vehicle registration, and remote issuance operations.
• Diagnose system issues, identify root causes, and implement effective resolutions.
• Monitor system performance and ensure timely processing of applications.
• Analyze recurring technical issues using logs, reports, and transaction data.
• Assist users with system access, credentials, and operational support.
• Maintain and update division website content.
• Participate in technical meetings and support system enhancements.
• Assist with database management and back-office system operations.
• Advise applicants on driver licensing processes, laws, and policies.
• Distribute communications and support administrative functions.
• Recommend process and system improvements to management.
• Support performance tracking, goal alignment, and conflict resolution.
• Perform additional duties as assigned.

Skills:

• Technical troubleshooting and IT support.
• Data analysis and problem-solving.
• Customer service and stakeholder interaction.
• Process improvement and system optimization.
• Strong organizational and multitasking abilities.

Qualification And Education:

• Bachelor s degree or Associate s degree in a related field preferred.
• Equivalent administrative, business, or technical experience may be considered in lieu of formal education.