Training Delivery Specialist

RESPONSIBILITIES:
Kforce has a client that is seeking a Training Delivery Specialist in Tampa, FL.

Coach Managers on:
* Effective time management and work prioritization
* Develop Contact Center Representatives through best in class coaching techniques and practices
* Leading effective team huddles
* Creating huddle boards
* Creating a continuous improvement culture
* Celebrating and sustaining individual and team success

* Facilitate group learning sessions for Front-line Managers
* Facilitate individual meetings with mid-level Management
* Coach Directors on ways to support Claims University programs
* Prepare Directors to implement Claims University program responsibilities
* Discuss program feedback and student performance issues
* Facilitate small focus groups to gather information used for program improvement

Communicate program, team, and individual information via:
* Written (email, Slack, or MS Word Doc)
* Face to face meetings

Assist in gathering, reviewing, analyzing, and reporting program results and progress using:
* MS Excel
* MS PowerPoint
* MS Word

REQUIREMENTS:
* Coaching skills (1-2 years of experience) utilizing best in class coaching techniques
* Training facilitation
* Adult learning principles
* Small group facilitation (meetings)
* Proficient in MS Word, PPT, Excel
* Ability to interact with all levels of Management
* Effective communication skills: Written and verbal
* Effective presentation skills using MS Word, Excel, and PPT
* Ability to identify and describe behavior that leads to desirable outcomes
* Ability to work autonomously

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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