Job Title: Licensing Renewal Coordinator
Location: On-Site, Ste 103, Indianapolis, IN 46204
Duration: 8+ months contract with possible extension
Competitive pay: $20 to $22.00/hour
Employment Type: Full Time (Monday–Friday, 8:00am–4:30pm)
About the Role
Responsibilities
- Review, process, and determine eligibility for license renewal and reinstatement applications for insurance producers, agencies, and consultants
- Analyze supporting background documentation including civil, criminal, and administrative records
- Maintain and update IDOI licensing renewal/reinstatement web pages and resources
- Advise candidates on the renewal and reinstatement process, requirements, and track progress
- Collaborate with internal teams (including Enforcement Division) and external partners (Vertafore/Sircon, NIPR, FINRA, state insurance departments)
- Utilize state and industry databases (MyCase.in.gov, NIPR Attachments Warehouse, I-Site, Sircon for States, e-PAL, INBlZ, FINRA BrokerCheck) for application review and verification
- Troubleshoot system errors and support process improvements with system vendors
- Communicate with stakeholders to address licensing queries and concerns
- Review CE due-date extension and retirement exemption forms with manager; provide backup receptionist support as needed
Required Skills and Experience
- Minimum 2 years of strong customer service experience in a business or professional setting
- Proficient with MS Office, including Word, Excel, and Teams
- High School Diploma
- Excellent attention to detail, organization, and problem-solving abilities
- Strong written and verbal communication skills
Preferred Skills
- Prior experience in Life, Accident & Health or Property & Casualty insurance
- Experience in a call center environment
