IT Intern - Project Management

Details

• Department: Technology Governance & Enablement
• Schedule: Summer 2026 (May-August), Full time
• Location: Remote - Ascension Technologies
• Salary: $17.37 - $23.50

Benefits

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program , counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

Benefit options and eligibility vary by position, scheduled hours and location. Benefits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process.

Responsibilities

Internship Summary

• The Internship Program with Ascension is designed to provide hands-on, real-world experience within a large healthcare IT environment. Interns gain meaningful exposure to enterprise processes while contributing to initiatives that improve the digital experience for associates and the services delivered to those we serve.
• Ascension's objective is to foster a working and learning environment where interns can build practical skills, apply academic learning, and develop competencies that prepare them for future professional roles and potential careers with Ascension.
• As a K nowledge Management Intern , you will be embedded within the Knowledge Management Process Team , supporting two strategic initiatives: Knowledge Quality Improvement and the Level 0 (Tier 0) Self-Service Strategy . Your work will directly contribute to improving the accuracy, consistency, and usability of knowledge content that powers AI-driven search, portals, and self-service experiences in ServiceNow .
• This role provides exposure to how high-quality knowledge enables self-service, reduces support demand, and improves overall service performance across the organization.

As a Knowledge Management Intern, you will participate in initiatives focused on improving knowledge quality and strengthening self-service support capabilities.

Knowledge Quality Improvement

• Review and assess knowledge articles for accuracy, clarity, structure, and readability
• Apply standardized templates, style guidelines, and metadata to ensure consistency across knowledge domains
• Identify outdated, duplicate, or low-quality content and document recommendations for remediation or retirement
• Support Quality Review Audits (QRA) by evaluating articles against defined quality standards and tracking improvement actions

Level 0 (Tier 0) Self-Service Enablement

• Assist in identifying high-volume or common support inquiries that should be addressed through self-service knowledge
• Validate that knowledge articles enable true issue resolution without requiring ticket submission
• Improve article titles, summaries, and keywords to enhance AI-powered search relevance and findability
• Test self-service content from an end-user perspective to identify friction points in portals and navigation paths

Metrics, Insights & Continuous Improvement

• Review article usage data, feedback, and search behavior to identify trends and improvement opportunities
• Help document before-and-after quality improvements and their impact on self-service effectiveness
• Contribute to reports or summaries supporting knowledge quality and Level 0 performance discussions

Collaboration & Enablement

• Partner with knowledge owners and subject matter experts to clarify content and capture undocumented knowledge
• Assist in documenting knowledge standards, contributor guidance, and governance expectations
• Support preparation of reference materials or job aids related to knowledge quality and self-service adoption

Essential Functions

• Requirements Understanding: Collaborate with team members and stakeholders to understand knowledge standards, quality expectations, and self-service goals
• Content Analysis: Evaluate knowledge articles and supporting data to identify gaps, risks, and improvement opportunities
• Solution Support: Assist in implementing improvements aligned to knowledge quality frameworks and Level 0 strategy
• Process Support: Participate in continuous improvement cycles, audits, and feedback loops to strengthen the knowledge lifecycle

Requirements

Education:

• High school diploma equivalency OR Enrolled in accredited program specific to discipline required.

Additional Preferences

Preferred Education

Currently enrolled in a Bachelor's degree program in one of the following or a related field:

• Information Systems
• Business
• Healthcare Informatics
• Technical Communication or Linguistics
• Computer Science
• Data, Technology, or Operations-related disciplines

Preferred Competencies

• Content & Analytical Skills: Strong attention to detail, ability to evaluate written content for clarity, accuracy, and usability
• Systems Exposure: Familiarity with knowledge bases, portals, or ticketing systems (e.g., ServiceNow) preferred
• Data Comfort: Ability to work with basic metrics, spreadsheets, or dashboards to interpret trends and findings
• Communication: Clear written and verbal communication skills; ability to document findings and summarize insights
• Work Style: Self-motivated learner who can work independently, follow standards, and take initiative to improve processes
• Problem-Solving: Interest in improving user experience, operational efficiency, and self-service effectiveness

#LI-Remote

Why Join Our Team

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Equal Employment Opportunity Employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

Fraud prevention notice

Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.

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Employer participates in the Electronic Employment Verification Program. Please click here for more information.

Responsibilities

Internship Summary

• ServiceNow & Data Integrity: Perform constant maintenance of ServiceNow Program and Project (PRJ) records, ensuring project health and status updates are accurate.
• Meeting Management: Own the end-to-end meeting lifecycle-from scheduling via Google Calendar to capturing accurate minutes and distributing follow-up actions to buyers, sellers, and internal stakeholders.
• Resource & Timeline Support: Utilize Smartsheet to update Work Breakdown Structures (WBS) and import critical data into ServiceNow to keep timelines on track.
• Cross-Functional Collaboration: Serve as a bridge between the PMO and various technical teams (such as Core Tech and EA&P) to ensure follow-ups are completed and dependencies are tracked.
• Project Documentation: Assist in the creation and organization of Scope Documents and program deliverables.
• Research and Data Gathering: Conduct research and data gathering for key initiatives to support cost reduction and market expansion goals.
• Shadowing and Learning: Shadow employees to understand different roles in the organization and gain familiarity with different healthcare IT systems.
• Issue Support: Support issue escalation and resolution by collaborating with technical resources.

Qualifications

Education:

• High school diploma equivalency OR Enrolled in accredited program specific to discipline required.