Oracle HCM Help Desk Configuration

Description

We are looking for an experienced Oracle HCM Help Desk Configuration specialist to support a long-term contract opportunity in Reading, Pennsylvania. This role focuses on shaping and optimizing an Oracle HCM Help Desk environment that strengthens HR service delivery, improves case handling, and creates a more efficient support experience for employees. The position will partner with HR, IT, and operational stakeholders to translate business needs into practical system solutions while promoting scalable, sustainable platform improvements.

Responsibilities:
Collaborate with HR, IT, and cross-functional stakeholders to evaluate existing employee support processes and identify opportunities to improve service delivery through Oracle HCM Help Desk.
Facilitate discovery sessions to capture business needs, define workflow expectations, and convert operational goals into effective system designs.
Configure core Help Desk capabilities such as request classifications, work queues, assignment logic, alerts, service levels, role-based access, and knowledge resources.
Turn functional objectives into detailed configuration activities that support a reliable and scalable Oracle HCM solution.
Enhance platform performance by refining automation, strengthening self-service options, and improving reporting and overall user experience.
Participate in test planning, execution, issue resolution, deployment support, and stabilization activities following release or go-live events.
Prepare clear documentation covering process definitions, configuration choices, testing outcomes, and support guidance for ongoing system maintenance.
Act as the liaison between business users and technical teams to ensure the final solution aligns with organizational needs and established Oracle best practices.

Requirements

Proven hands-on experience configuring and improving Oracle HCM Help Desk functionality.
Strong understanding of HR service operations, employee support models, and case management processes within Oracle HCM environments.
Experience leading requirement gathering, process analysis, solution design, and validation activities.
Working knowledge of Oracle HCM configuration elements including workflows, notifications, routing structures, security, reporting, and related integrations.
Ability to investigate system issues, resolve configuration challenges, and recommend practical enhancements.
Strong communication skills with the ability to work effectively across HR, IT, business, and technical stakeholder groups.
Background supporting Oracle HCM implementation efforts, enhancement initiatives, or post-production optimization work.

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