Job Title : Technical Support Analyst
Location details : Remote
Duration : 12+ Months
We are looking for a Technical Support Analyst / fully remote opportunity. The engagement is to work within a split team of 10 to support a suite of financial applications in a NYC bank. The selected candidate will develop and maintain complex IBM Cognos reports and Oracle PL/SQL queries, support a Loan Application and its interfaces, consult with business users, and must have banking or loan application experience.
What You’ll Do
· Develop, maintain, and modify complex reports, queries, and data extracts using IBM Cognos and Oracle PL/SQL.
· Support and maintain the Loan Application and its associated interfaces, ensuring smooth functionality and integration.
· Consult with business users to address application functionality questions and provide technical guidance.
· Troubleshoot and resolve issues at the server, client, and interface levels, including working with vendors for support and upgrades.
· Create ad-hoc reports and data extracts for regulatory, IT, and business needs, leveraging strong SQL and data modeling skills.
What You’ll Need
Required:
· PL/SQL and SQL Development/ Development Support
· Minimum of 5 years applications support and/or development experience in the financial domain.
· Strong Financial Applications Background, preferably supporting a loan or deposit type system – e.g. LoanIQ.
· Strong Data Modeling and SQL skills that can be applied to interface development, ad-hoc data extracts and scheduled report writing.
· Experience working with and supporting interfaces for a data warehouse – e.g. OFSA.
· Excellent troubleshooting skills – at server, client and interface level.
· Excellent Data Analytics skills.
· Proven ability to work with a vendor regarding support issues, enhancements and upgrades.
· Ability to quickly develop ad-hoc reports on the fly for regulatory and IT purposes.
· Ability to document business requirements and present comprehensive, logical solutions to business users.
· Oracle 10g/11, Microsoft SQL Server, PL/SQL programming, Schemas, Views, Stored Procedures, Triggers experience
· Report development experience
· Enterprise Scheduling Tools (e.g. Cybermation, AutoSys) experience
· ETL Tools (e.g. SSIS, DTS, Informatica) experience
· Utilities development (batch scripting, ftp scripting) experience
· Data Modeling Tools (e.g. Erwin) experience
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