Mode - 100% Remote
Top 3 Skills:
Enterprise Program Leadership across application, infrastructure, and security teams
Experience delivering SRE Outcomes: ability to read architecture and dependency models to identify risk
Executive presentation skills
Job Description
Seeking a senior, hands-on Program Manager IV with deep enterprise experience to lead and integrate SRE deliverables at scale. The PM IV will orchestrate technology workstreams across application and infrastructure teams, manage vendor/partner relationships, and present to VP/SVP leadership delivering reliability and observability outcomes with no late surprises. This role is expected to exercise delivery judgment, identify architectural and dependency risk, and ensure SRE outcomes are operationalized.
Job summary / What you ll do Own the integrated delivery plan for SRE deliverables: sequence workstreams, define milestones, and chain dependencies across multiple teams and vendors. Drive SRE outcomes: runbook maturity, SLO/SLI definition, incident management maturity, alert tuning and resilience engineering across applications and platform. Maintain program governance artifacts: integrated program plan, RAID, dependency tracking, and decision logs; ensure executives are provided concise, credible status and risk updates (SteerCo). Collaborate with Observability team (Dynatrace engagement), Platform Ops, and application owners to translate architecture risk into delivery mitigations (not solution design, but strong solution literacy). Integrate the SRE delivery framework (program plan templates, interface agreements, dependency models and decision documentation) across PMs and teams.
Key responsibilities Own the integrated delivery plan for SRE deliverables: sequence workstreams, define milestones and chain dependencies across application, infrastructure and vendor teams. Drive SRE outcomes: lead runbook maturity, SLO/SLI definition, incident management maturity, alert tuning and resilience engineering to improve service reliability and operability. Maintain program governance artifacts: own the integrated program plan, RAID, dependency mapping, decision logs and an operational readiness dashboard; prepare concise SteerCo materials and executive status reporting. Coordinate cross-functional stakeholders: facilitate alignment and decisions among Platform Ops, application owners, security, infrastructure, observability/Dynatrace contacts and third parties; run risk/decision workshops and dependency resolution sessions. Tracking & reporting: own integrated program-level tracking and reporting weekly consolidated status, RAID/dependency dashboards and an operational readiness view and provide daily reporting during critical delivery/change windows. Produce SteerCo-ready summaries and a 24-hour post-change validation summary following major change windows. Delivery judgment & escalation: proactively identify architectural and delivery risks, recommend mitigation options, and escalate appropriately to remove blockers and avoid late surprises for leadership. Operationalization & handoff: ensure SRE deliverables are operationalized complete runbooks/playbooks, training/knowledge transfer and documented handoffs with measurable acceptance criteria for steady-state ownership. Resource coordination & continuity: coordinate internal and external resources to meet delivery objectives and establish clear handoff and continuity practices so workstreams can be sustained beyond initial delivery.
Qualifications / Experience (non-cumulative) 3+ years as a Senior Program Manager leading large multi-workstream technology initiatives; comfortable with parallel workstreams and vendor ecosystems. 7+ years overall experience in application/infrastructure delivery with proven SRE/observability program exposure. Experience managing enterprise programs where SRE delivered outcomes (SLO/SLI adoption, incident management, platform hardening). Proven track record presenting to VP/SVP/executive forums and maintaining program governance artifacts for executive consumption.
Key skills & competencies Enterprise program leadership: integrate many independent workstreams and hold teams accountable to commitments. Multi-workstream integration: coordinate PMs, vendors and independent teams into a unified delivery plan. Business technology translation: fluent in both business and technical domains can read architecture and dependency models, and call out delivery risk. Executive presence & communication: confident communicator with strong executive presence; delivers concise, credible SteerCo updates and can push back constructively on unrealistic plans or unaddressed risks. Proactive risk & issue management: actively identifies, escalates and mitigates risks and dependencies early; ensures leadership is never surprised by delays, scope impacts or delivery threats. Adaptability in enterprise environments: effective across mixed delivery models, legacy and modern tech stacks, and organizational complexity while maintaining delivery momentum. Calm under pressure: maintains clarity, organization and forward progress amid ambiguity, competing priorities and high-visibility scrutiny. Tracking & reporting: experienced producing integrated program dashboards and SteerCo-ready reporting
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